Central Fill Pharmacy Technician

CVS Health

2d•$17 - $27

About The Position

CVS Central Fill pharmacies manage, fulfill, and ship prescriptions to retail stores in a closed-door setting. They fulfill 10,000–40,000 prescriptions per week using multiple retail systems specialized for Central Fill operations. Under pharmacist supervision, pharmacy technicians manage prescription production, shipping, inventory, and other pharmacy operations. The role requires multitasking and processing information across multiple fulfillment systems to ensure prescriptions are completed on time and delivered cost-efficiently to retail stores. The technician completes production, shipping, inventory, and other operational activities accurately and in a prioritized manner. This includes operating pharmacy automation equipment, maintaining inventory, addressing order exceptions, preparing prescriptions and shipments, managing deliveries and returns, and resolving issues reported by stores and customers. The position requires compliance with pharmacy rules and regulations, protection of sensitive information, effective communication, and flexibility to work various shift times. The stated schedule is 40 hours per week, full-time.

Requirements

High school diploma or GED, or equivalent experience.
0–3 years of prior relevant work experience.
Ability to multitask and work efficiently while maintaining accuracy.
Ability to understand and manage orders within a multistep pharmacy workflow.
Ability to use basic Microsoft Office functions, including Teams, Outlook, Excel, and Word.
Ability to understand and use pharmacy terminology.
Ability to master prescription processing.
Ability to use complex pharmacy automation equipment to produce orders.
Ability to communicate effectively with stores and vendors by phone.
Ability to understand and comply with applicable pharmacy rules and regulations.
Ability to maintain confidentiality of sensitive data, including protected health information.
Flexible availability to work various shift times.
Must be at least 16 years of age.
Pharmacy technician certification or license, as required by the state Board of Pharmacy, to work as a pharmacy technician.
Ability to concentrate on tasks over time without distraction.
Verbal and written communication skills, including active listening and appropriate questioning.
Mathematical reasoning, including calculating a prescription's days' supply.
Problem-resolution skills, including recognizing problems and choosing an appropriate course of action.
Close visual acuity for tasks such as transcribing, viewing computer terminals, reading, and inspecting small parts.
Ability to remain upright and stand for the entirety of shifts lasting 8 or more hours.
Ability to move on foot between work areas to accomplish tasks.
Manual dexterity, including picking, pinching, typing, and working primarily with fingers; dexterity of both hands and wrists.
Ability to extend hands and arms in any direction, bend at the waist, and stoop using the lower extremities and back muscles.
Ability to communicate spoken ideas and instructions accurately and perceive sounds at normal speaking levels, with or without correction.
Ability to lift up to 30 pounds occasionally and exert up to 30 pounds of force occasionally, up to 10 pounds frequently, or negligible force constantly.

Nice To Haves

Prior pharmacy technician experience.
Previous experience in a pharmacy, retail, medical, or customer service setting.

Responsibilities

Complete production activities accurately and in priority order within a multistep pharmacy workflow.
Maintain inventory and manage exceptions in the automation system so it continues producing orders.
Identify and correct orders produced by the automation system.
Count, fill, and label prescription vials and bulk prescription items.
Stage and sort orders for the next workflow step.
Make outbound calls as needed to resolve exceptions.
Package orders for shipping and determine the appropriate system and packaging type.
Process orders using shipping systems and follow shipping requirements for specific prescriptions, including hazardous-medication exceptions.
Manage orders returned to the pharmacy after shipping.
Evaluate and adjust automated inventory forecasts to maintain stock for variable volume.
Accept, check in, and put away daily and weekly deliveries.
Monitor and order store supplies through multiple platforms.
Process returns of expired and damaged medications.
Perform daily, weekly, and monthly automation cleaning and maintenance.
Review and file reports as needed to monitor and optimize production and shipping.
Contact appropriate help desks when issues arise and track issues through resolution.
Investigate and resolve issues reported by stores and customers.
Maintain confidentiality of sensitive data, including protected health information.
Maintain regular and reliable attendance.