Planet Fitness - General Manager - Rosemont

Taymax Group•Sacramento, CA

1d•$25 - $27

About The Position

The Club Manager oversees gym operations to ensure an exceptional Judgement Free member experience and a financially successful club. The role leads employees in a positive, motivating manner and supports their ongoing training and development. It also involves hands-on front desk service, staffing and payroll administration, facility cleanliness and maintenance, marketing execution, financial and administrative tasks, reporting, and providing coverage for absent employees.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.

Nice To Haves

One to three years of experience in a management role is preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Schedule staff and ensure all shifts are covered.
Ensure staff provides exceptional customer service and lead by example through training, coaching, and accountability.
Process weekly or biweekly employee payroll, resolve employee concerns, and manage progressive discipline and termination when needed.
Perform front desk activities, including greeting members and guests, answering phones, checking in members, touring and signing up new members, logging amenities, communicating updates or events, and helping resolve member questions and issues.
Oversee facility cleanliness and maintenance, including daily cleaning responsibilities, keeping the front desk and lobby orderly, and participating in cleaning and club upkeep.
Identify equipment or facility repair needs and communicate them promptly to the Facilities Maintenance team.
Ensure staff is aware of and trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR-related forms and send them to the Corporate HR and Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup support for absent employees.
Perform other duties as assigned based on club needs.