Planet Fitness - Assistant General Manager - Natomas

Taymax Group • Sacramento, CA

1d • Onsite

About The Position

The Assistant General Manager assists the Club Manager in overseeing club operations to provide an exceptional “Judgement Free” member experience. The role helps build a positive, enthusiastic team atmosphere and a financially successful club. It combines staff supervision and operational support with hands-on member service, facility upkeep, and administrative duties.

Requirements

• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• One year of customer service experience, preferably in a similar gym or retail environment.
• Current CPR Certification required.
• Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
• Solid supervisory, diplomacy, and listening skills.
• Strong customer service and problem-resolution skills.
• Ability to work independently and as part of a team.
• Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
• Valid driver's license, acceptable driving record, and own reliable means of transportation.

Responsibilities

• Assist with recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
• Help maintain a welcoming environment and ensure staff follow customer service guidelines.
• Support staff management, scheduling, shift coverage, supervision, employee issue resolution, and payroll administration; provide backup support to the Club Manager and staff as needed.
• Perform front-desk duties, including greeting members and guests, answering phones, checking members in, touring and signing up new members, recording amenities, and communicating updates or events.
• Handle member requests and help resolve member issues and questions.
• Help oversee club cleanliness and maintenance, including cleaning the front desk, lobby, and facility, and re-racking weights.
• Identify equipment or facility repairs needed to support safety and promptly communicate them to the Club Manager and Facilities Maintenance team.
• Assist with ordering supplies within the club’s budget.
• Track statistics and prepare reports on a weekly, monthly, and annual basis.
• Manage marketing efforts and ensure staff understand and are trained on promotions.
• Make daily bank deposits as needed.
• Perform other duties as assigned based on club needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED