Planet Fitness - Assistant General Manager - Capital Circle

Taymax Group•Tallahassee, FL

1d•Onsite

About The Position

The Assistant General Manager assists with oversight of club operations to ensure an exceptional “Judgement Free” member experience. Working closely with the Club Manager, this role helps build a positive and enthusiastic team atmosphere and a financially successful club. Responsibilities span staff support, customer service, facility upkeep, supplies, reporting, marketing promotions, and daily bank deposits as needed.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
One year of customer service experience, preferably in a similar gym or retail environment.
Current CPR certification.
Basic computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Solid supervisory, diplomacy, and listening skills.
Hard-working, enthusiastic, and energetic, with a passion for health and fitness.
Strong customer service and problem-resolution skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.

Responsibilities

Assist in recruiting, hiring, training, and developing Member Service Representatives, Trainers, and Custodians.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Assist with staff management, scheduling, shift coverage, supervision, resolving or escalating employee concerns, and payroll processing; provide backup support for the Club Manager and absent employees as needed.
Lead by example in front desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Help oversee club cleanliness and maintenance, including keeping the front desk and lobby orderly and participating in facility cleaning and upkeep.
Identify equipment or facility repair needs and communicate them promptly to the Club Manager and Facilities Maintenance team.
Assist with ordering supplies within the club's specific budget.
Assist in tracking statistics and preparing reports on a weekly, monthly, and annual basis.
Manage marketing efforts to ensure staff know about and are trained on promotions.
Make daily bank deposits as needed.
Perform other duties as assigned based on club needs.