Planet Fitness Club Manager

Planet Fitness-United Fitness Partners•Phoenix, AZ

3d•Onsite

About The Position

The Club Manager oversees club operations, guarantees an exceptional member experience, and helps ensure the club’s financial stability. The role manages teammates to maintain a high-energy environment in the Judgement Free Zone and supports the company’s Core Values. It is an opportunity to grow leadership skills and contribute to a rapidly growing company focused on helping people live healthier lives and supporting its communities.

Requirements

At least 18 years of age.
High school diploma or GED equivalent.
Excellent customer service skills and a high degree of member care.
Previous experience leading teams in a retail or fitness environment.
Self-starter, motivated, and enthusiastic about creating the best experience for members.
Well organized, reliable, and detail oriented.
Able to work without direct supervision in a team environment.
Able to occasionally lift, push, or pull at least 50 pounds.
Able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twist, or crouch.

Responsibilities

Grow, develop, and build a winning team through hiring, training, coaching, and performance management.
Use training tools such as Planet Fitness University to enhance teammates’ capabilities.
Lead by example and inspire teammates to deliver +1% service, build Raving Fans, and achieve operational excellence.
Develop plans to drive EFT and membership growth by maximizing club KPIs, including goals for BCM, club tours, employee retention, member engagement, and monthly regional inspections.
Respond to member service submissions in Listen 360 in a timely, professional, and solution-oriented manner.
Ensure proper club opening and closing procedures.
Maintain operational and cleanliness standards.
Develop the assistant manager, as assigned, through on-the-job training in delegation, accountability, and performance management.
Create schedules that meet targeted labor hours and balance support from management and teammates.
Ensure teammates know critical information, including marketing promotions, corporate initiatives, and new or updated policies.
Ensure all teammates complete company-provided Respectful Workplace Training and AED/CPR Certification within 60 days of hire.