Planet Fitness Club Manager

Planet Fitness-United Fitness Partners•Phoenix, AZ

3d•Onsite

About The Position

The Club Manager oversees club operations, ensures an exceptional member experience and the financial stability of the club, and leads teammates in maintaining a high-energy Judgement Free Zone. The role calls for a self-motivated, entrepreneurial leader who consistently delivers results and helps the business grow.

Requirements

Must be at least 18 years of age.
High school diploma or GED equivalent.
Excellent customer service skills and a high degree of member care.
Previous experience leading teams in a retail or fitness environment.
Self-starter who is motivated and enthusiastic about creating the best experience for members.
Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

Grow, develop, and build a winning team through effective hiring, training, coaching, and performance management.
Use training resources, including Planet Fitness University, to strengthen teammates’ capabilities.
Lead by example and inspire teammates to deliver +1% service, build Raving Fans, and achieve operational excellence.
Develop plans to drive EFT and membership growth by maximizing club KPIs, including assigned goals for BCM, club tours, employee retention, member engagement, and monthly regional inspections.
Respond to member service submissions in Listen 360 in a timely, professional, and solution-oriented manner.
Ensure the club follows proper opening and closing procedures.
Maintain operational and cleanliness standards.
Develop the assistant manager, as assigned, into a future leader through on-the-job training in delegation, accountability, and performance management.
Create schedules that meet targeted labor hours, using the labor reporting tool and balancing management and teammate support.
Ensure the team knows critical information, including marketing promotions, corporate initiatives, and new or updated policies.
Ensure all teammates complete company-provided Respectful Workplace Training and AED/CPR certification within 60 days of hire.