Planet Fitness Club Manager

Planet Fitness • Gastonia, NC

4d • Onsite

About The Position

The Club Manager is responsible for all club operations under the supervision of the Senior General Manager. The role includes ensuring operational and financial goals are met, creating member experiences that produce “Raving Fans,” and developing and leading a staff of servant leaders whose mission is to transform the lives of those they serve. The position is full-time and exempt, with an annual salary of $50,000. The schedule is Saturday and Sunday, 6:45 a.m.–2:45 p.m., and Monday through Wednesday, 11 a.m.–7 p.m. The position is located at the Gastonia, North Carolina club.

Requirements

• High school education or GED.
• Superior customer service skills, preferably in the fitness industry.
• Exceptional leadership, diplomacy, and listening skills.
• Basic computer proficiency, including Microsoft Suite.
• Ability to successfully coach and develop team members.
• Ability to lift up to 80 pounds.
• Ability to walk and stand for prolonged periods.
• Ability to crouch, bend, and use hands to pinch and grasp.

Nice To Haves

• Management experience through Planet Fitness is preferred.

Responsibilities

• Ensure the club is fully staffed and that the team performs to National Fitness Partners standards, including building a bench of team members.
• Recruit and staff the club, including developing recruitment tactics, conducting pre-screens and interviews, and making hiring decisions; provide backup support as needed.
• Consistently achieve monthly goals, including drivers and key performance indicators.
• Provide exceptional customer service and ensure a welcoming, supportive environment for members.
• Manage club labor and payroll accuracy by validating employee timecards, approving payroll, and scheduling shifts efficiently.
• Ensure the club is clean, well-maintained, and safe for members and staff.
• Maintain at least a passing Club BER inspection each month.
• Hold staff accountable to policies, procedures, and performance standards through coaching, constructive counseling, and progressive discipline, up to and including termination.
• Drive membership sales, focusing on DGR goals, and participate in community outreach.
• Invest in staff training and development.
• Assess club needs, develop plans of correction, and execute those plans successfully.
• Update the Senior General Manager weekly on club progress.
• Attend and participate in regional meetings.
• Complete one-on-ones on time, with development goals and objectives.
• Model servant leadership in daily interactions.
• Work alongside staff and support front desk activities, including using the info call script, giving member tours, using Ignite to enroll, manage, and cancel memberships, and cleaning the club to NFP standards.
• Ensure member accidents are reported promptly through the NFP process.
• Perform additional responsibilities as required.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Paid time off for all employees.
• 401(k) retirement fund with employer matching up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability insurance, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED