Planet Fitness PT Fitness Ambassador

Planet Fitness • Gastonia, NC

5d • Onsite

About The Position

Planet Fitness is hiring a part-time Fitness Ambassador for its Gastonia, North Carolina club. This entry-level, member-facing role focuses on creating a welcoming, energetic environment and helping members feel supported. No prior fitness experience is required, and training is provided. The position offers a starting wage of $12.50 per hour, with an increase upon certification and future tenure-based increases. The listed schedule is Monday 6 a.m.–1 p.m., Tuesday 11 a.m.–6:30 p.m., and Wednesday 12 p.m.–8 p.m.

Fitness Ambassadors engage with members on the fitness floor, facilitate PE@PF programs, and help members use the Planet Fitness App. They orient new members to basic workout routines and equipment, encourage safe equipment use, and promote positive workout experiences. They also provide customer service, promote club offerings and events, help with check-ins and account inquiries, and maintain cleanliness and safety throughout the club.

The role requires completing NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire. Candidates must be able to demonstrate a range of exercises, stand and walk for extended periods, and lift, move, and adjust equipment weighing up to 50 pounds.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong interpersonal and communication skills.
• Demonstrated reliability and punctuality, with the ability to work independently.
• Passion for fitness and helping others, and willingness to learn basic training techniques.
• Complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.
• Ability to perform and demonstrate a wide range of strength, cardio, and flexibility exercises.
• Ability to stand and walk for extended periods, often 4–8 hours per shift, while engaging with members on the fitness floor.
• Ability to lift, move, and safely adjust fitness equipment weighing up to 50 pounds.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness.
• Fitness certification; certification is encouraged but not required at hire.

Responsibilities

• Greet members enthusiastically and foster a welcoming, inclusive environment consistent with the club’s Judgement Free Zone philosophy.
• Maintain a visible and approachable presence on the fitness floor, engaging with and encouraging members.
• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Orient new members to basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment and assist members with safe equipment use and techniques.
• Build rapport with members, celebrate progress, and support retention through positive workout experiences.
• Promote club programs, personal training services, special events, and other club offerings.
• Assist with member check-ins, club tours, information calls, account inquiries, and membership updates.
• Clean and sanitize equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks, including changing pads, checking screws, nuts, and bolts, and lubricating rods; report issues promptly.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth opportunities and career pathways into trainer, club management, or leadership roles.
• Paid time off for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED