Planet Fitness PT Customer Service Rep

Planet Fitness • Fort Mill, SC

7d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves over one million members across more than 200 clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative supports Planet Fitness members, prospective members, and guests by providing a superior level of customer service and an exceptional member experience. This is a part-time position at the Fort Mill, South Carolina location, starting at $11 per hour. The listed schedule is Monday, Tuesday, and Friday from 6 a.m. to 12 p.m., with flexibility for additional days or shifts. Hourly increases are provided at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date.

Requirements

• Customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Must be able to lift up to 75 pounds.
• Frequent lifting, carrying, pushing, and pulling are required.
• The role involves exposure to cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching are required.
• Continual reaching with hands, fingers, and arms is required.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Help provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; more than 90% of the management team started as entry-level team members.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed