Planet Fitness FT Customer Service Representative

Planet Fitness • Gastonia, NC

6d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, is seeking a Customer Service Representative to support members, prospective members, and guests at its Gastonia, North Carolina club. The role focuses on providing a superior level of customer service and an exceptional Judgement Free member experience in a clean, sanitized, and safe club environment. The position is full-time, starts at $12 per hour, and offers flexible weekday schedules with one day of weekend availability required. Hourly increases are offered at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date. Select shifts receive shift-differential pay.

Requirements

• Customer service experience.
• Must be 18 years of age or older.
• Basic computer proficiency.
• Must be able to lift up to 75 pounds.
• Frequent lifting, carrying, pushing, and pulling.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay and scheduled hourly increases.
• Shift-differential pay for select shifts.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed