Planet Fitness Full Time Customer Service Representative
About The Position
National Fitness Partners, the largest Planet Fitness franchise, serves more than one million members across 200+ clubs and aims to provide an affordable, Judgement Free fitness experience. The Customer Service Representative helps create an exceptional experience for members, prospective members, and guests by providing friendly, timely service and maintaining a clean, sanitized, and safe club environment. This is a full-time hourly position in Lebanon, Indiana. Pay starts at $12 per hour, with hourly increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. Select shifts receive shift-differential pay. The schedule is flexible, with shifts between 4:30 a.m. and 12:30 p.m. or 3:00 p.m. and 11:00 p.m.
Requirements
- Customer service experience.
- Basic computer proficiency.
- Must be at least 18 years of age.
- Frequent lifting, carrying, pushing, and pulling.
- Must be able to lift up to 75 pounds.
- Will encounter cleaning chemicals during the shift.
- Frequent climbing, balancing, kneeling, and crouching during the shift.
- Continual reaching with hands, fingers, and arms during the shift.
Nice To Haves
- High school diploma or GED equivalent preferred.
Responsibilities
- Provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using the information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point-of-sale system.
- Promote PE@PF fitness instruction classes to active and new members.
- Maintain a clean, sanitized, and safe club environment.
Benefits
- Growth opportunities; more than 90% of the management team started as entry-level team members.
- Competitive pay and scheduled hourly increases.
- Shift-differential pay for select shifts.
- Paid time off for all employees.
- 401(k) retirement fund with employer match up to 4%.
- Health insurance options, including health, dental, vision, and family life insurance.
- Basic life insurance and short-term disability coverage, 100% company-paid.
- Employee Assistance Program.
- Free employee Black Card Membership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
