Planet Fitness - General Manager - Moon Township

Taymax Group•Coraopolis, PA

10d•$20 - $22•Onsite

About The Position

The Club Manager oversees gym operations to ensure an exceptional Judgement Free member experience and a financially successful club. The role leads a team in a positive, motivating manner and supports employee training and development. The manager also participates in front desk activities, facility cleaning and upkeep, and provides backup coverage for absent employees.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness industry or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable personal transportation.

Nice To Haves

One to three years of experience in a management role.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Schedule staff and ensure all shifts are covered.
Ensure staff provides exceptional customer service and lead by example through training, coaching, and accountability.
Process weekly or bi-weekly employee payroll, resolve employee concerns, and manage progressive discipline and termination as needed.
Perform front desk duties, including greeting members and guests, answering phones, checking members into the system, conducting tours, signing up members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Oversee facility cleanliness and maintenance, including personally cleaning the largest section daily and keeping the front desk and lobby orderly.
Participate in facility cleaning and upkeep, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
Identify equipment or facility repairs needed to support safety and communicate them to the Facilities Maintenance team in a timely manner.
Manage marketing efforts by ensuring staff understands and is trained on promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR-related forms and send them to Corporate HR and the Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup support when an employee is absent.
Perform other duties as assigned based on club needs.