Planet Fitness - General Manager - Muscle Shoals

Taymax Group•Muscle Shoals, AL

8h•Onsite

About The Position

The Club Manager oversees gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The role leads and develops employees in a positive, motivating manner, while maintaining customer service, facility upkeep, and operational standards. The manager also supports front desk activities, staffing, payroll, marketing, finances, and reporting. The position is with Taymax Group, LP, a Planet Fitness franchisee, at the Muscle Shoals, Alabama club.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness industry or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver’s license, acceptable driving record, and reliable transportation.

Nice To Haves

One to three years of experience in a management role preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer service guidelines.
Schedule staff and ensure all shifts are covered; coach and hold direct reports accountable to company values and goals.
Process weekly or bi-weekly employee payroll, resolve employee concerns, and manage progressive discipline and termination as needed.
Participate in front desk activities, including greeting guests, answering phones, checking members in, touring and signing up new members, logging amenities, sharing updates, and resolving member questions or issues.
Oversee facility cleanliness and maintenance, including daily cleaning responsibilities and upkeep of the front desk, lobby, and gym areas.
Identify equipment or facility repair needs and notify the Facilities Maintenance team in a timely manner to support safety.
Ensure staff knows and is trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR forms and send them to the Corporate HR and Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup support for absent employees and perform other duties as assigned based on club needs.