Planet Fitness - General Manager - Muscle Shoals

Taymax Group•Muscle Shoals, AL

16h•Onsite

About The Position

The Club Manager oversees gym operations to deliver an exceptional “Judgement Free” member experience and ensure the club is financially successful. The role leads employees in a positive, motivating manner and provides ongoing assistance with employee training and development. The manager recruits, hires, trains, and develops staff; maintains a welcoming environment for members and guests; manages staffing, payroll, employee concerns, and performance; and participates in front-desk and customer-service activities. The role also oversees facility cleanliness, maintenance, and safety; supports marketing promotions; authorizes expenditures and refunds; makes bank deposits; prepares HR paperwork; tracks reports and statistics; and provides backup coverage when needed. The position is with Taymax Group, a Planet Fitness franchisee. The job posting describes a gym-based role at the Muscle Shoals club and includes frequent standing, walking, talking, and listening, as well as lifting and routine bending, crouching, and reaching.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness or a similar industry.
Exceptional customer-service and conflict-resolution skills.
Organized, hardworking, enthusiastic, and energetic management approach, with problem-solving and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable transportation.
Ability to lift up to 50 pounds and bend, crouch, and reach daily; continual standing and walking, and continual talking and listening in person or on the phone.
May occasionally encounter toxic chemicals.

Nice To Haves

One to three years of experience in a management role is preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follows customer-service guidelines.
Schedule staff and ensure all shifts are covered.
Ensure staff provides exceptional customer service; lead by example and train and coach direct reports to support accountability and adherence to company values and goals.
Process weekly or bi-weekly employee payroll; resolve employee issues; and manage progressive discipline and termination when needed.
Participate in front-desk activities, including greeting members and guests, answering phones, checking members into the system, touring and signing up new members, logging amenities, and communicating updates or events.
Facilitate member requests and help resolve member issues and questions.
Oversee facility cleanliness and maintenance, including daily cleaning responsibilities, front-desk and lobby upkeep, and regular cleaning and club upkeep.
Promote the safety of employees, members, and club property by identifying equipment or facility repairs and notifying the Facilities Maintenance team in a timely manner.
Manage marketing efforts by ensuring staff is aware of and trained on promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR-related forms and send them to Corporate HR and Payroll.
Track weekly, monthly, and annual statistics and reports.
Provide backup support for absent employees and perform other duties as assigned based on club needs.