Planet Fitness - General Manager - Fair Oaks

Taymax Group•Fair Oaks, CA

1d•$25 - $27•Onsite

About The Position

The General Manager (referred to in the posting as Club Manager) oversees gym operations to provide an exceptional “Judgement Free” member experience and maintain a financially successful club. The role leads and develops employees in a positive, motivating manner, with ongoing training and coaching. It also involves customer service, staffing and scheduling, payroll and HR administration, facility cleanliness and safety, marketing promotion, financial transactions, and reporting. The manager may provide backup coverage for absent employees and perform other duties based on club needs.

Requirements

Must be at least 18 years old.
High school diploma or GED equivalent.
Passion for fitness and health.
Computer proficiency, including Microsoft Suite, and ability to learn systems quickly.
Strong leadership, team-building, and coaching skills.
Direct experience managing customer-focused teams in the fitness industry or a similar industry.
Exceptional customer service and conflict-resolution skills.
Hard-working, enthusiastic, and energetic management style.
Organization, problem-solving, and planning skills.
Ability to work independently and as part of a team.
Valid driver's license, acceptable driving record, and reliable transportation.

Nice To Haves

One to three years of experience in a management role is preferred.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Member Service Representatives, Trainers, and Custodians.
Create and maintain a welcoming atmosphere for members, prospective members, and guests, and ensure staff follow customer service guidelines.
Schedule staff and ensure all shifts are covered.
Ensure staff provide exceptional customer service; lead by example, train and coach direct reports, and maintain accountability for adherence to company values and goals.
Process weekly or bi-weekly employee payroll; resolve employee issues; and manage progressive discipline and termination as needed.
Participate in front desk activities, including greeting members and guests, answering phones, checking members into the system, giving tours, signing up members, logging amenities, and communicating updates or events.
Handle member requests and help resolve member issues and questions.
Oversee facility cleanliness and maintenance, including daily cleaning responsibilities and upkeep of the front desk, lobby, and club.
Help maintain safety by identifying equipment or facility repairs and promptly communicating needs to the Facilities Maintenance team.
Ensure staff are aware of and trained on marketing promotions.
Authorize expenditures and refunds and make daily bank deposits.
Prepare HR forms and send them to the Corporate HR and Payroll Team.
Track weekly, monthly, and annual statistics and reports.
Provide backup support for absent employees and perform other duties as assigned based on club needs.