General Manager

The Commonwealth • Richmond, VA

4d

About The Position

The General Manager has ultimate responsibility for all hotel operations and sales at The Commonwealth, a 59-suite historic property managed by SMI Hotel Group and affiliated with Historic Hotels of America. The role focuses on creating a positive work environment, supporting team members, and delivering consistently high guest satisfaction. The General Manager inspires the team and conducts regular inspections to ensure product quality, cleanliness, maintenance, service expectations, and brand standards are met.

The General Manager is accountable for achieving or exceeding hotel financial goals by focusing on team member and guest satisfaction, budgeted revenue, expense control, and profitability. The role includes developing managers and team members, growing revenue, overseeing business and marketing plans and budgets, improving operations and the guest experience, and representing the hotel in the local community.

The position requires a bachelor's degree in hotel management or equivalent, along with at least three years of previous Assistant General Manager and/or General Manager experience. Candidates should have strong interpersonal, leadership, organizational, time-management, and technology skills, a proven record of guest service success and revenue and profitability growth, and positive references from superiors, colleagues, and subordinates.

Requirements

• Bachelor's degree in hotel management or equivalent.
• At least 3 years of previous Assistant General Manager and/or General Manager experience.
• Exemplary interpersonal and leadership skills, with a professional and caring demeanor toward team members and guests.
• Strong organizational, time-management, and technology skills.
• Documented, proven track record of guest service success.
• Documented, proven success in achieving revenue and profitability growth.
• Positive references from superiors, colleagues, and subordinates.

Responsibilities

• Develop subordinates through training, motivation, and mentorship.
• Hold managers accountable for the success of their departments.
• Inspire team members to consistently deliver superior guest service.
• Empower team members to provide appropriate service recovery and resolve guest complaints in a timely manner.
• Maximize hotel revenues by anticipating and reacting to changing market conditions and developing strategic initiatives that capitalize on market demand.
• Identify opportunities to grow RevPAR and RGI through competitor intelligence analysis.
• Work with the Director of Sales to develop, implement, and monitor annual business and marketing plans, including participation in appropriate local and brand marketing campaigns.
• Propose the annual budget and recommend capital improvements that enhance company assets, increase guest loyalty, and comply with brand standards.
• Control labor and operational expenses within budget guidelines to maximize profit.
• Analyze business information to identify product and service successes and opportunities, and use findings to improve operational efficiency and the guest experience.
• Represent the hotel in the local community and participate in appropriate industry and civic organizations.
• Build strong relationships with local officials and top clients.
• Conduct regular inspections to verify product quality, cleanliness, maintenance, service expectations, and adherence to brand standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with company match
• Paid holidays
• Early access to earned wages
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Company-paid accident and hospital indemnity insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager