DFW General Manager

Flytrex•Lewisville, TX

15h•Hybrid

About The Position

Flytrex is seeking a General Manager to lead operational and commercial activities across the Dallas-Fort Worth metro area. The role is responsible for drone station performance, market penetration, and customer adoption, spanning operations management, commercial growth, and marketing execution. The General Manager will build and mentor local teams while aligning closely with global leadership. The position oversees active DFW drone stations and supports reliable, safe, scalable operations; local customer acquisition, partner development, and market expansion; and execution of marketing efforts such as local campaigns, community outreach, social media, and doorhanger distribution. It also works with the Real Estate deployment team on new station facilities and coordinates fleet and infrastructure planning with global supply, the CAO, R&D, and Engineering teams. The role is based in the Dallas-Fort Worth area, with headquarters in Pilot Point, and is described as hybrid and full-time. Extensive travel is required.

Requirements

3–5+ years of multi-site operations leadership experience in mobility, logistics, last-mile delivery, food, grocery, or a similar field.
Experience managing 5–15 locations.
Strong communication skills, including the ability to connect with senior leaders and motivate teams.
Ability to build networks and liaise with external partners and city stakeholders.
Strong commercial acumen and customer focus.
Analytical ability to identify trends in data and act on them.
Entrepreneurial mindset and a hands-on, resourceful approach.
Valid driver’s license and access to reliable transportation.
Ability to travel extensively.
Must be eligible to work in the United States.

Responsibilities

Oversee end-to-end operations of active DFW drone stations, ensuring reliable performance, safety, and scalability.
Define KPIs and SLAs, enforce operational standards, and implement process automation to improve efficiency.
Lead local commercial activities, including customer acquisition, partner development, and expansion into new markets.
Support strategic partnership development and long-term growth.
Support execution of the company’s marketing strategy through local campaigns, community outreach, social media initiatives, and doorhanger distribution programs.
Drive customer penetration and engagement at the neighborhood level.
Recruit, build, train, and mentor operations, commercial, and marketing teams.
Foster a culture of excellence, accountability, collaboration, and customer focus.
Collaborate with the Real Estate deployment team on new drone station site projects and ensure smooth setup and handoff to operational launch.
Define drone and infrastructure needs across stations, ensuring service availability and capacity planning.
Coordinate fleet and resource planning with global supply, the CAO, R&D, and Engineering teams.