DFW General Manager

Flytrex•Dallas, TX

23h•Onsite

About The Position

Flytrex is seeking a builder to lead its operational and commercial activities across the Dallas-Fort Worth metro area. The DFW General Manager will oversee drone station performance, market penetration, and customer adoption, spanning operations management, commercial growth, and marketing execution. The role includes building and mentoring local teams while working closely with global leadership. The position is based in Dallas-Fort Worth, Texas, and is full-time and on-site. It requires extensive travel.

Requirements

3–5+ years of multi-site operations leadership experience in mobility, logistics, last-mile delivery, food, grocery, or a similar field.
Experience managing 5–15 locations.
Strong communication skills, including the ability to connect with senior leaders and motivate teams.
Ability to build networks and liaise with external partners and city stakeholders.
Strong commercial acumen and customer obsession.
Analytical skills, including the ability to identify trends in data and act on them.
Entrepreneurial mindset and a scrappy, hands-on approach.
Valid driver’s license and access to reliable transportation.
Eligibility to work in the United States.
Ability to travel extensively.

Responsibilities

Oversee end-to-end operations of all active DFW drone stations, ensuring reliable performance, safety, and scalability.
Define KPIs and SLAs, enforce operational standards, and implement process automation to improve efficiency.
Lead local commercial activities, including customer acquisition, partner development, and expansion into new markets.
Support strategic partnership building and long-term growth.
Support execution of the company’s marketing strategy, including local campaigns, community outreach, social media initiatives, and doorhanger distribution programs.
Drive customer penetration and engagement at the neighbourhood level.
Recruit, build, train, and mentor operations, commercial, and marketing teams.
Foster a culture of excellence, accountability, collaboration, and customer obsession.
Collaborate with the Real Estate deployment team on new drone station facility projects, ensuring smooth setup and handoff to operational launch.
Define drone and infrastructure needs across stations to support service availability and capacity planning, aligned with global supply and engineering.
Collaborate with the CAO, R&D, and Engineering teams.