Market Manager - DFW Area
Boyd Group Services•Dallas, TX
•$120,000 - $150,000
About The Position
The Market Manager oversees the operations and results of multiple locations in a designated market, including operational performance, employee and business development, customer service, business relationships, and profitability. The role provides leadership and mentoring to direct reports and coordinates with location General Managers to ensure effective and efficient performance. The Market Manager works with corporate staff to support the market’s growth and business-plan objectives.
Requirements
- At least five years of experience in the collision repair industry.
- At least three years of management experience.
- Ability to read and understand financial statements.
- Extensive estimating experience.
- Estimating license if applicable in the state.
Nice To Haves
- ICAR Platinum certification.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations.
- Coordinate the activities of market locations with their General Managers and monitor capture rates to identify opportunities.
- Hold staff accountable for shop performance, company mission, standard operating procedures, and performance standards; recognize and document exceptional or substandard performance.
- Coordinate market load leveling by holding daily calls.
- Recruit, interview, and train new hires; coach staff, resolve customer concerns, and support employee education and development.
- Participate in external marketing and team-building activities as requested.
- Promote safe and clean working conditions; review location audits and safety records, ensure proper use of personal protective equipment, and document managers who fail to enforce safety policies.
- Work with corporate staff on market growth, reporting, and communications to meet or exceed area business-plan objectives.
- Review location performance against goals with location managers and provide coaching.
- Contact claims managers and dealer accounts at least monthly.
- Conduct monthly in-person operations reviews and audits with location managers, and meet as requested.
- Develop relationships and act as a liaison with area insurance contacts and other referral sources; ensure stores respond to clients promptly.
Benefits
- Great salary and benefits.
- May be eligible for bonus opportunities tied to individual or business initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
