Market Manager - DFW Area

Boyd Group•Dallas, TX

11d

About The Position

The Market Manager is responsible for the operation and results of multiple locations within a designated area. The role covers operations, internal and external development, business relationships, customer experience, and profitability. The Market Manager provides leadership and mentoring to direct reports and leads teams effectively and efficiently. The position oversees location performance and operations in coordination with General Managers, supports employee development and customer satisfaction, promotes safe and clean working conditions, and works with corporate staff and external contacts to support market growth and business-plan objectives. Duties and responsibilities may change at any time with or without notice.

Requirements

At least five years of experience in the collision repair industry.
At least three years of management experience.
Ability to read and understand financial statements.
Extensive estimating experience.
Estimating license if applicable in the state.

Nice To Haves

I-CAR Platinum certification preferred.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan at all locations.
Manage activities across the designated market in coordination with each location’s General Manager.
Monitor capture rates to ensure locations take advantage of available opportunities.
Hold staff accountable for shop performance, ensure employees understand the company mission and follow standard operating procedures, and recognize and document exceptional or substandard performance.
Coordinate load leveling for the market by holding daily calls.
Recruit, interview, and train new hires.
Coach staff and resolve customer concerns to support customer satisfaction.
Identify opportunities for continuous education and development for employees.
Participate in external marketing and team-building activities as requested.
Promote safe, clean working conditions; review location audits and safety records; and ensure personal protective equipment is used properly.
Document managers who do not enforce safety policies.
Work with corporate staff to achieve external growth of the assigned market and provide internal reporting and communications to meet or exceed area business-plan objectives.
Review location performance against goals with location managers and provide coaching to help locations perform to potential.
Contact claims managers and dealer accounts at least monthly.
Conduct monthly operations reviews and in-person audits with location managers, and meet as requested.
Promote, develop, and serve as a liaison with area insurance contacts and other referral points.
Ensure stores respond to clients in a timely manner.