DFW General Manager

Flytrex•Hurst, TX

15h•Hybrid

About The Position

Flytrex is seeking a General Manager to lead operational and commercial activities across the Dallas-Fort Worth metro area. The role is responsible for the performance and growth of active drone stations, market penetration, and customer adoption. It combines operations management, commercial development, and marketing execution, while building and mentoring local teams and coordinating with global leadership. The General Manager will oversee station operations, establish performance measures and service standards, and improve efficiency through process automation. The role will also lead local customer acquisition, partner development, market expansion, and community-level marketing activities. In collaboration with the Real Estate deployment team, the General Manager will support deployment of new drone station facilities and ensure operational launch readiness. The position also includes planning fleet and infrastructure needs with company leadership and engineering teams. The role is based in the Dallas-Fort Worth area, with headquarters in Pilot Point, Texas, and is described as hybrid. Extensive travel is required.

Requirements

3–5+ years of multi-site operations leadership experience in mobility, logistics, last-mile delivery, food, grocery, or a similar field.
Experience managing 5–15 locations.
Ability to communicate with senior leaders and motivate teams.
Ability to build networks and liaise with external partners and city stakeholders.
Strong commercial acumen and customer focus.
Analytical ability to identify trends in data and act on them.
Entrepreneurial mindset and hands-on approach.
Valid driver’s license and access to reliable transportation.
Willingness to travel extensively.
Must be eligible to work in the United States.

Responsibilities

Oversee end-to-end operations at active DFW drone stations, ensuring reliable performance, safety, and scalability.
Define KPIs and SLAs, enforce operational standards, and implement process automation to improve efficiency.
Lead local commercial activities, including customer acquisition, partner development, and expansion into new markets.
Support strategic partnership development and long-term growth.
Support execution of the company’s marketing strategy through local campaigns, community outreach, social media initiatives, and doorhanger distribution programs.
Drive customer penetration and engagement at the neighborhood level.
Recruit, build, train, and mentor operations, commercial, and marketing teams.
Foster a culture of excellence, accountability, collaboration, and customer focus.
Collaborate with the Real Estate deployment team on new drone station site projects and ensure smooth setup and handoff for operational launch.
Plan drone and infrastructure needs across stations to support service availability and capacity planning.
Coordinate fleet and resource planning with global supply, the CAO, R&D, and Engineering teams.