General Manager

Community Choice Financial Family of Brands • Covington, GA

19d • Onsite

About The Position

The General Manager at TitleMax in Covington, Georgia, leads store operations and team performance while helping customers access financial solutions. The role is responsible for growing revenue, maintaining compliance, and building customer loyalty through high-quality service. The company offers hands-on coaching, training, and development opportunities. This is an in-person position with a full-time schedule of at least 40 hours per week and regular attendance, including weekends.

Requirements

• High school diploma or equivalent.
• At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and a personal vehicle available for workday use; mileage is compensated.
• At least 18 years of age (19 in Alabama).
• Successful completion of a background check, conducted and considered in accordance with applicable law.
• Ability to meet the physical demands of the position, including frequently remaining stationary, standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
• Ability to work at least 40 hours per week with regular in-person attendance, including weekends.

Nice To Haves

• Associate degree or higher.
• Experience in check cashing, document verification, or money order processing.
• Bilingual English/Spanish skills; may be required for certain locations.

Responsibilities

• Manage overall store performance to meet or exceed company standards.
• Coach, lead, and develop team members in business growth, systems, company standards, account management, collections, job duties, and performance reporting.
• Lead local marketing, business partnerships, referral generation, and community and in-store events.
• Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
• Enforce quality standards, procedures, and applicable local and state laws and regulations.
• Participate in audits and compliance reviews as directed by the corporate office or District Manager.
• Oversee office security, cash management, and loss prevention, including documenting cash variances, vault activity, inventory, deposits, and expenses.
• Conduct opening and closing procedures and train staff in keyholder duties.
• Participate in employee selection, reviews, hiring, and retention.
• Develop work schedules based on budget, workloads, and store needs, and ensure appropriate staffing.
• Handle complex customer situations professionally and with integrity.
• Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
• Perform duties outside the office when applicable, including vehicle appraisals, errands, and external marketing.
• Work efficiently in a fast-paced, changing environment while managing multiple tasks and meeting performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Benefits

• Paid on-the-job training and a comprehensive new-hire program.
• Access to a learning management system with professional and personal development e-learning modules.
• Cross-brand training and opportunities across the company’s brands.
• Performance-based career advancement.
• Educational reimbursement program.
• Medical insurance coverage choices, including telemedicine and HSA/FSA options.
• Traditional and Roth 401(k) retirement plans with a company match.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
• Employee Assistance Program with mental health resources and life coaching for employees and family members.
• Discount Marketplace access to discounts from nationwide and local retailers.
• Paid time off, starting at 12 days in the first year and increasing over time.
• Business-casual dress code that includes jeans and sneakers.
• Performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED