General Manager - 1776

Jiffy Lube•Wilmington, NC

13d

About The Position

Jiffy Lube / Premium Velocity Auto is seeking a people-focused General Manager to oversee the daily operations of a single automotive service center. The role is responsible for ensuring smooth operations, an exceptional customer experience, team development, and overall profitability while upholding company and Jiffy Lube standards. This is a hands-on leadership position in a fast-paced, customer-driven environment.

Requirements

Valid U.S. driver's license and authorization to work in the U.S.
At least 1 year of retail service management experience, including experience with KPIs, budgeting, and calculations.
Strong written and verbal English communication skills.
Ability to use computers, online tools, and documentation systems.
Ability to stand for long periods; lift 50+ pounds; bend, reach, crawl, and climb stairs.
Comfort working in enclosed or semi-outdoor environments.
High school diploma or equivalent.
Strong customer service and communication skills.
Dependable leadership and attention to detail.
Growth-mindedness and willingness to train and develop.
Ability to multitask in a fast-paced environment.
Strong safety awareness.

Responsibilities

Open and close the store and maintain a clean, organized, professional workspace.
Hire, train, schedule, and coach team members, including conducting performance evaluations and taking disciplinary actions.
Drive sales growth, profitability, and customer retention.
Oversee cash handling, register reconciliation, and bank deposits.
Complete paperwork for sales, cash receipts, and employee records.
Monitor inventory, prevent shrinkage, and manage supply orders.
Deliver outstanding customer service and resolve escalated concerns.
Assist with automotive maintenance services and operate various vehicle types.
Enforce safety standards and maintain OSHA and environmental compliance.
Report workers' compensation claims.
Perform additional tasks assigned by the District Manager.