General Manager II - Store 7295 Morristown, NJ
About The Position
The General Manager is a professional-level sales and management leader responsible for supporting both sides of the business. The position requires knowledge of store systems, automotive systems, and parts, along with the ability to identify, troubleshoot, and assist with DIY projects. The General Manager develops and maintains Professional Customer relationships and grows those programs while meeting financial goals and maintaining service and store-appearance standards. This is an exempt position requiring at least 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, rotating nights and weekends, and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales goals, and other business needs; schedules are based on business needs. The role leads store Team Members through hiring, development, performance management, coaching, scheduling, and engagement. The General Manager ensures operational, inventory, safety, and customer-service standards are met, and may provide DIY services such as battery testing and installation and wiper installation. The position is eligible for sales commission based on individual or store performance.
Requirements
- 2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
- Successful experience managing profitability and demonstrated financial and business acumen.
- High school diploma or GED.
- Valid driver's license.
- Ability to work a range of days, evenings, and weekends as needed.
- Ability to communicate effectively in English, both speaking and writing, and build strong relationships with Customers, peers, and upper management.
- Ability to use Microsoft Word and Excel effectively.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Ability to review and analyze business reports, including profit and loss statements.
- Ability to hold others accountable, inspect work quality, and provide inspiring feedback.
- Ability to locate and stock parts, source parts from multiple sources, and perform advanced parts lookup and sourcing.
- Safety knowledge and skills.
- Ability to execute and train project and product quality recommendations.
- Ability to execute and train store operational processes, inventory systems, store equipment, POS systems, and parts lookup systems.
- Ability to recruit, select, hire, and develop Team Members and build relationships with Professional Customers.
Nice To Haves
- Working knowledge of automotive systems.
- Bachelor’s degree in business or a related area.
- ASE certification; certification is preferred but not required.
- Ability to become ASE P2 certified or attain an ASE-ready equivalent.
- Spanish language skills.
- Ability to use Microsoft PowerPoint effectively.
Responsibilities
- Achieve overall store sales goals and service objectives.
- Manage and grow Professional Customer relationships and sales, including creating Customer action plans and holding the team accountable for executing them.
- Select, hire, develop, manage the performance of, coach, schedule, and engage store Team Members.
- Ensure execution of inventory and operational standards.
- Coach Team Members to meet Customer expectations for both DIY and Professional Customers.
- Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
- Lead change management.
- Embrace diversity and foster a respectful environment for Customers and Team Members.
- Provide DIY services, including battery installation and testing and wiper installation.
- Assist the District or Region with other functions upon request.
- Execute and train store operational processes and procedures, including use of testing and diagnostic equipment for DIY services.
- Execute and train inventory systems, store equipment, POS systems, and parts lookup systems.
- Review and analyze P&L statements and other business reports.
- Recruit, select, hire, and develop quality Team Members.
- Build and grow relationships with Professional Customers.
Benefits
- Comprehensive health and wellness benefits program for Team Members and their families.
- Sales commission based on individual or store performance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
