General Manager II - Store 7295 Morristown, NJ

Advance Stores Company•Morristown, NJ

About The Position

The General Manager is a professional-level sales and management position responsible for supporting both sides of the business. The role inspires and develops the store team, supports Customer success, grows the business with integrity, and applies knowledge of store systems, automotive systems, and parts to assist DIY Customers with identifying and troubleshooting needs. The General Manager develops and maintains Professional Customer relationships and program growth, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts and an hour for lunch, including rotating nights and weekends. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. Schedules are based on business needs. The position is eligible for sales commission based on individual or store performance.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability and demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management; speak and write English.
Effective use of Microsoft Word and Excel.
Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percentage.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to locate and stock parts; perform advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train inventory systems, store equipment, POS, parts lookup, and operational processes.
Ability to become ASE P2 certified or achieve an ASE-ready equivalent.
Ability to perform DIY services and train others in testing and diagnostic equipment.
Working knowledge of automotive systems is preferred.
Spanish communication skills are a plus.

Nice To Haves

Bachelor’s degree in business or a related area.
ASE certification.
Working knowledge of automotive systems.
Spanish language skills.
Effective use of Microsoft PowerPoint.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building Customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach Team Members to meet DIY and Professional Customer expectations.
Perform manager-on-duty responsibilities, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services such as battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.
Execute and train project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Review and analyze profit and loss statements and other business reports.
Recruit, select, hire, and develop quality Team Members.
Build and grow relationships with Professional Customers.