General Manager - Sanitation

EquipmentShare•Columbus, OH

About The Position

EquipmentShare is hiring an Operations Manager – Sanitation to lead the day-to-day execution of its growing sanitation operation in Columbus, Ohio. This hands-on leadership role oversees portable restrooms, restroom and shower trailers, sanitation service vehicles, yard operations, drivers, technicians, deliveries, pickups, and service routes. The manager establishes the operational tempo of the branch and fosters a culture of customer centricity, servant leadership, safety, cleanliness, and performance. The role works with the General Manager to maximize branch performance through structured operating rhythms, disciplined procedures, performance monitoring, and continuous improvement. It also coordinates with sales and customers to execute rentals, project mobilizations, recurring services, and changing service needs. The position requires supporting field teams and customers, maintaining customer relationships, and overseeing equipment, supplies, inventory, and facility readiness. The successful candidate is a customer-focused leader with experience in field-service or route-based operations, strong organizational and logistical abilities, and the capacity to manage people, equipment, routes, and competing demands. Sanitation-industry experience is preferred but not required for candidates with transferable operational leadership experience. The work includes time at a desk and in the yard and field, including around sanitation equipment, trucks, trailers, and customer jobsites.

Requirements

At least 5 years of leadership experience in sanitation, portable restrooms, waste services, environmental services, equipment rental, field services, transportation, logistics, construction services, or a similar operational environment.
Strong leadership and team-management skills in a fast-paced field-service environment.
Strong organizational, scheduling, and logistical abilities.
Ability to manage drivers, technicians, routes, equipment, and customer demands simultaneously.
Strong interpersonal and problem-solving skills.
Ability to prioritize rapidly changing operational requirements.
Customer-focused mindset and understanding of service-based operations.
Strong safety awareness and ability to enforce operational standards.
Comfort using technology to manage operations, scheduling, equipment, and performance.
Ability to work in ambiguous situations with limited supervision.
Demonstrated success leading teams in high-volume, customer-focused operations.
Strong financial and operational acumen.
Excellent leadership, communication, and problem-solving skills.
Results-driven mindset.
Able to spend significant portions of the workday in the yard and field and safely enter, inspect, and work around restroom trailers, sanitation equipment, trucks, and customer jobsites.
Able to ascend and descend ladders, stairs, scaffolding, ramps, and similar equipment as necessary.
Able to lift up to 50 pounds at times.

Nice To Haves

Experience managing drivers, technicians, route-based operations, or field-service teams.
Portable restroom, restroom trailer, septic, vacuum truck, waste, or sanitation industry experience.
Mechanical aptitude and familiarity with trucks, trailers, pumps, plumbing, electrical systems, or sanitation equipment.

Responsibilities

Lead daily sanitation operations, including portable restroom service, restroom and shower trailers, deliveries, pickups, service routes, yard activities, and equipment readiness.
Manage and support drivers, yard technicians, service technicians, and other sanitation team members to ensure safe and efficient execution.
Promote a customer-first culture focused on cleanliness, responsiveness, reliability, and on-time service.
Coordinate driver routes, deliveries, pickups, exchanges, and recurring service schedules to maximize fleet and labor efficiency.
Ensure sanitation equipment is clean, functional, maintained, and rental-ready; oversee inspections, staging, deployment, and returns.
Ensure restroom and shower trailers receive appropriate preventive maintenance and repairs, including work involving plumbing, electrical, HVAC, pumps, tanks, fixtures, toilets, lighting, and other systems.
Monitor sanitation truck and vacuum truck readiness and coordinate necessary maintenance or repairs.
Assist the General Manager in improving branch performance through disciplined operational procedures.
Establish operating rhythms for KPI reviews, labor planning, route planning, equipment readiness, and continuous improvement.
Monitor on-time service, route completion, equipment utilization, fleet readiness, customer service, labor efficiency, revenue, and profitability.
Respond to service issues, emergency requests, equipment failures, missed services, and changing customer requirements.
Learn the sanitation business line and provide logistical and operational support to field teams and customers.
Coordinate with sales on new rentals, project mobilizations, recurring service requirements, and customer expectations.
Maintain customer relationships and support customers with quotes, rental needs, and sanitation solutions as needed.
Oversee procurement and inventory of sanitation supplies, chemicals, repair parts, PPE, and other operating materials; maintain accurate records and conduct periodic audits.
Ensure compliance with company safety policies and applicable DOT, environmental, wastewater disposal, and jobsite requirements.
Maintain a clean, organized, safe, and professional yard and facility.
Identify inefficiencies and develop processes to improve route density, turnaround time, equipment utilization, customer experience, and profitability.
Build, develop, and hold accountable a high-performing sanitation operations team.

Benefits

Monthly family dinner night, subject to restrictions.
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements, depending on role.
Gym membership stipend and wellness programs.
Company events and food truck nights.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.