General Manager - Sanitation

EquipmentShare•Grove City, OH

About The Position

EquipmentShare is hiring an Operations Manager – Sanitation for its growing sanitation operation in Columbus, Ohio. This hands-on leadership role oversees day-to-day sanitation operations, including portable restrooms, restroom and shower trailers, sanitation service vehicles, yard operations, drivers, technicians, deliveries, pickups, and service routes. The role helps establish the branch’s operating tempo and build a culture focused on customer service, servant leadership, safety, cleanliness, and performance. The Operations Manager supports the General Manager in maximizing branch performance through disciplined execution, structured operating rhythms, KPI reviews, labor and route planning, equipment readiness, and continuous improvement. The position monitors service, fleet, labor, revenue, and profitability metrics; responds to operational issues and changing customer needs; coordinates with sales; and supports customers with rental needs, quotes, and sanitation solutions. It also oversees equipment maintenance and readiness, procurement and inventory, regulatory and safety compliance, and the development and accountability of a high-performing sanitation operations team. The work involves time at a desk and in the yard and field, including around restroom trailers, sanitation equipment, trucks, and customer jobsites. Employment is contingent on passing a background check; some roles also require a drug test depending on job responsibilities.

Requirements

At least 5 years of leadership experience in sanitation, portable restrooms, waste services, environmental services, equipment rental, field services, transportation, logistics, construction services, or a similar operational environment.
Strong leadership and team-management skills in a fast-paced field-service environment.
Strong organizational, scheduling, and logistical abilities.
Ability to manage drivers, technicians, routes, equipment, and customer demands simultaneously.
Strong interpersonal and problem-solving skills.
Ability to prioritize rapidly changing operational requirements.
Customer-focused mindset and understanding of service-based operations.
Strong safety awareness and ability to enforce operational standards.
Comfort using technology to manage operations, scheduling, equipment, and performance.
Ability to work in ambiguous situations with limited supervision.
Demonstrated success leading teams in high-volume, customer-focused operations.
Strong financial and operational acumen.
Excellent leadership, communication, and problem-solving skills.
Results-driven mindset.

Nice To Haves

Experience managing drivers, technicians, route-based operations, or field-service teams.
Portable restroom, restroom trailer, septic, vacuum truck, waste, or sanitation industry experience.
Mechanical aptitude and familiarity with trucks, trailers, pumps, plumbing, electrical systems, or sanitation equipment.

Responsibilities

Lead daily sanitation operations, including portable restroom service, restroom and shower trailers, deliveries and pickups, service routes, yard activities, and equipment readiness.
Manage and support drivers, yard technicians, service technicians, and other sanitation team members to ensure safe and efficient daily execution.
Promote a customer-first culture centered on cleanliness, responsiveness, reliability, and on-time service.
Coordinate driver routes, deliveries, pickups, exchanges, and recurring service schedules to maximize fleet and labor efficiency.
Ensure portable restrooms, restroom trailers, shower trailers, and related equipment are clean, functional, maintained, and rental-ready.
Oversee inspection, staging, deployment, and return of sanitation equipment.
Ensure restroom and shower trailers receive preventative maintenance and repairs, including work on plumbing, electrical, HVAC, pumps, tanks, fixtures, toilets, lighting, and other systems.
Monitor sanitation truck and vacuum truck readiness and coordinate maintenance or repairs.
Assist the General Manager in improving branch performance through disciplined execution of operational procedures.
Establish operating rhythms that include KPI reviews, labor planning, route planning, equipment readiness, and continuous improvement.
Monitor on-time service, route completion, equipment utilization, fleet readiness, customer service, labor efficiency, revenue, and profitability.
Respond to service issues, emergency requests, equipment failures, missed services, and changing customer requirements.
Learn the sanitation business line and provide logistical and operational support to field teams and customers.
Coordinate with sales on new rentals, project mobilizations, recurring service requirements, and customer expectations.
Maintain and nurture customer relationships and support customers with quotes, rental needs, and sanitation solutions as necessary.
Oversee procurement and inventory of sanitation supplies, chemicals, repair parts, PPE, and other operational materials.
Maintain accurate inventory and conduct periodic audits of equipment, supplies, and parts.
Ensure compliance with company safety policies and applicable DOT, environmental, wastewater disposal, and jobsite requirements.
Maintain a clean, organized, safe, and professional yard and facility.
Identify inefficiencies and develop processes to improve route density, turnaround time, equipment utilization, customer experience, and profitability.
Build, develop, and hold accountable a high-performing sanitation operations team.

Benefits

Monthly family dinner night.
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements, role dependent.
Gym membership stipend and wellness programs.
Company events and food truck nights.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.