General Manager - Charlotte Area

Fitness Connection•Charlotte, NC

10h

About The Position

Fitness Connection is seeking a General Manager to lead one club location and deliver a high-impact, member-first experience. The role leads performance across sales, operations, and team development, partnering with the Area Manager to develop talent, improve performance, and advance the company’s mission of inspiring healthier lives through value-rich experiences. It is a hands-on leadership position that balances business results with people-first leadership. The General Manager is responsible for club revenue, payroll, performance metrics, sales results, member satisfaction, team engagement, and daily operations. The role establishes a welcoming, clean, safe, and high-energy environment, builds accountable leaders, and upholds company standards with integrity and follow-through. Success means members feel supported and motivated to return, teams are engaged and delivering results, and the club meets or exceeds performance goals. The schedule must be flexible to meet club needs and may include early mornings, evenings, weekends, and some holidays. Schedules are planned in advance where possible, with leadership presence expected during key business hours. Some clubs operate 24 hours, with success supported by building a strong team. Occasional travel may be required. Compensation includes a base salary of $60,000–$75,000 annually, based on experience and qualifications, plus a monthly performance bonus opportunity tied to club performance. Target bonus potential is $12,000–$15,000 annually, with top performers potentially exceeding targets. Total on-target compensation is $72,000–$90,000 or more.

Requirements

High school diploma or GED.
External hires: 12 or more months of club management experience with proven results.
Internal candidates: 6 or more months as a Sales or Operations Manager in good standing.
Knowledge of the fitness industry and multi-function club operations.
Proficiency with Microsoft Office and ability to learn new systems quickly.
Valid driver's license.
Must pass a background check.
Proven record of consistently meeting or exceeding sales or revenue targets in a fitness, retail, hospitality, or high-volume service environment.
Experience driving membership, service, or sales and improving conversion.
Demonstrated ability to coach and develop a team to improve sales performance.
Experience managing meaningful revenue targets, such as $125,000 or more per month.
Experience managing individual and team sales targets, revenue, payroll or labor, and KPIs.
Ability to analyze performance data, identify trends, and act quickly.
Accountability for delivering business results.
Experience leading, hiring, and developing teams in a fast-paced, performance-driven environment.
Ability to coach and improve employee performance and build leadership capability.
Experience selecting, training, and coaching high-performing sales professionals.
Experience leading teams of 8 or more employees.
Experience managing day-to-day operations in a high-volume environment.
Ability to maintain facility standards and operational consistency.
Experience overseeing scheduling, workflow, and operational consistency.
Strong communication and leadership skills.
Ability to make decisions quickly, solve problems independently, and operate under pressure.
Experience managing conflict, performance issues, and team alignment.

Nice To Haves

College degree.

Responsibilities

Achieve personal sales targets while modeling the sales leadership and member-first behavior expected of the team.
Lead overall club performance across sales, operations, and member experience.
Own revenue, payroll, and performance metrics and take action to improve results.
Identify performance gaps and implement solutions to increase sales and member satisfaction.
Develop accountable leaders and coach teams to deliver results and engagement.
Create an inclusive, high-energy culture where teammates take pride in service.
Communicate goals and expectations clearly to drive alignment and accountability.
Oversee daily operations to maintain a clean, safe, and welcoming club environment.
Ensure consistent execution of standards and programs that improve member experience and club performance.
Uphold company standards, make transparent decisions, and follow through on commitments to members and teammates.