Community Manager Opportunities - Charlotte Area

Dominium•Charlotte, NC

21h

About The Position

Dominium is seeking Community Managers for the Charlotte area to manage one or more affordable housing properties. The role is responsible for day-to-day property operations and for maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The Community Manager builds positive relationships with residents and maintains visibility, professionalism, and rapport throughout the community. The position oversees site personnel and vendors, supports staff development and performance management, manages resident communications and leasing activity, and ensures maintenance and property presentation standards are met. It also administers rent collection, accounting and purchasing procedures, budgets, move-ins and move-outs, applicant processing under applicable housing programs, records, reports, audits, and compliance requirements. The role requires staying knowledgeable about relevant laws and regulations and carrying out other duties assigned by the Area/Regional Manager.

Requirements

Three years of multifamily property management experience.
A two-year degree in a related field or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree is preferred.
An Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation is preferred.
Tax credit experience is preferred.
Accounting and administrative background is preferred.
Yardi experience is preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage day-to-day operations for one or more properties, including occupancy, collections, physical appearance, resident retention, and compliance.
Maintain a pleasant community atmosphere and build effective relationships with residents.
Maintain daily operations and, when needed, perform duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance.
Coordinate between corporate staff and on-site management and maintenance personnel.
Meet with staff to discuss business matters, including occupancy goals, renewals, and projections.
Conduct employee orientation, training, performance reviews, and personnel administration; make recommendations regarding salary increases or advancement.
Hire and terminate employees in accordance with company procedures and applicable laws, under Area/Regional Manager and Human Resources direction.
Maintain employee records, including attendance, paid time off, and performance management records.
Support resident communication and retention programs and resolve resident issues fairly and promptly.
Follow purchasing procedures and accounting directives, work within the established budget, and promptly report possible budget variances.
Collect rent and other amounts due, maintain collection procedures, and submit eviction and collection-agency files in accordance with policy.
Manage move-ins and move-outs, unit inspection checklists, and review of move-out charges.
Process applicant screening files accurately and promptly under the property's applicable housing programs.
Immediately report accidents and emergency situations.
Address audit findings within designated time frames and maintain community records, files, and reports in the property management database.
Conduct monthly safety meetings with staff.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up.
Review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to company policies and procedures.
Inspect the property regularly, document deficiencies, and take appropriate action within approved budget allocations.
Keep the property presentable by regularly inspecting vacant units, grounds, and interior common areas.
Review work order response times and follow up with residents regarding their satisfaction with completed work.
Ensure office procedures and timely, accurate data entry for reports are completed.
Review important audit issues daily, including key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure work quality and completion according to contracts.
Enforce company handbooks, expectations, operating procedures, and relevant maintenance, software, and compliance manuals.
Stay current on federal, state, and local laws and regulations related to property management and resident needs.
Supervise site personnel, train or oversee staff and contract vendors, and establish schedules and staffing assignments.
Perform other duties as assigned by the Area/Regional Manager.