Community Manager Opportunities - Charlotte Area

Dominium•Charlotte, NC

1d•Onsite

About The Position

Dominium is hiring Community Managers for the Charlotte area. The Community Manager oversees day-to-day operations of one or more properties, maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The role establishes and maintains positive relationships with residents and ensures a professional, visible presence in the community. The position supervises on-site personnel, coordinates with corporate staff and maintenance teams, and may perform duties of open positions—including caretaking, housekeeping, groundskeeping, and light maintenance—to maintain the community. The Community Manager also manages leasing and resident matters, property finances and records, compliance, maintenance, vendors, safety, and employee performance.

Requirements

Three years of multifamily property management experience.
A two-year degree in a related field or an equivalent combination of education and experience.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English, including the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree in a related field.
An Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
An accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage the day-to-day operations of one or more properties and work toward occupancy, collections, appearance, resident retention, and compliance goals.
Maintain positive resident relations, establish good communication and retention programs, and resolve resident issues fairly and promptly.
Coordinate with corporate staff, on-site management, and maintenance personnel.
Meet with staff to review business matters, including occupancy goals, renewals, and projections.
Orient, train, review, coach, and manage employees; maintain employee records; and hire or terminate employees in accordance with policy and applicable law, under the direction of the Area/Regional Manager and Human Resources.
Follow purchasing and accounting procedures, work within the approved budget, and promptly report potential budget variances.
Collect rent and other amounts due, follow collection procedures, and send eviction and collection files in accordance with policy.
Manage move-ins and move-outs, complete or review unit inspection checklists, and review move-out charges.
Process applicant files accurately and promptly according to applicable housing programs.
Report accidents and emergencies, address audit findings, maintain community records and reports, and conduct monthly staff safety meetings.
Respond to internet leads; review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up; review and sign leases; and partner with Corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property and document deficiencies; follow up with residents about work orders; and keep the property presentable.
Ensure office procedures and timely, accurate data entry are completed, and check daily audit-related items.
Supervise contractors and vendors to ensure work meets quality standards and contract requirements.
Enforce company handbooks, policies, procedures, maintenance and software manuals, and housing-program compliance requirements.
Stay current on federal, state, and local laws and regulations related to property management and resident needs.
Supervise site personnel, arrange schedules, and assign staff and vendor work needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.