General Manager - Charlotte Area

Fitness Connection•Charlotte, NC

2d•$60,000 - $75,000•Onsite

About The Position

Fitness Connection is hiring a General Manager to lead one club location in the Charlotte area and deliver a high-impact, member-first experience. The General Manager leads performance across sales, operations, and team development, building a welcoming, high-energy culture while helping members pursue healthier lives. The role partners with the Area Manager to develop talent, drive performance, and deliver the company’s mission through value-rich experiences. This hands-on leadership position is accountable for club revenue, payroll, performance metrics, sales goals, member satisfaction, and daily operations. The General Manager develops accountable leaders and engaged teams, improves sales and member experience, and ensures the club is clean, safe, welcoming, and consistently meets company standards. Compensation includes a base salary of $60,000–$75,000 annually, based on experience and qualifications, plus a monthly performance bonus opportunity. Target bonus potential is $12,000–$15,000 annually, with total on-target compensation of $72,000–$90,000 or more. The schedule is flexible to meet club needs and may include early mornings, evenings, weekends, and some holidays. Some clubs are open 24 hours. Occasional travel may be required.

Requirements

High school diploma or GED.
External hires: at least 12 months of club management experience with proven results.
Internal candidates: at least 6 months as a Sales or Operations Manager in good standing.
Proven record of meeting or exceeding sales or revenue targets in fitness, retail, hospitality, or another high-volume service environment.
Experience driving membership, service, or sales and improving conversion.
Demonstrated ability to coach and develop a team to improve sales performance.
Experience managing meaningful revenue targets, such as $125,000 or more per month.
Experience managing individual and team sales targets, revenue, payroll or labor, and KPIs.
Ability to analyze performance data, identify trends, and act quickly.
Accountability for delivering business results.
Experience leading, hiring, and developing teams in a fast-paced, performance-driven environment.
Ability to coach and improve employee performance and build leadership capability.
Demonstrated ability to select, train, and coach high-performing sales professionals.
Experience leading teams of 8 or more employees.
Experience managing day-to-day operations in a high-volume environment.
Ability to maintain facility standards and operational consistency.
Experience overseeing scheduling, workflow, and operational consistency.
Strong communication and leadership skills.
Ability to make decisions quickly, solve problems independently, and operate under pressure.
Experience managing conflict, performance issues, and team alignment.
Knowledge of the fitness industry and multi-function club operations.
Proficiency with Microsoft Office and ability to learn new systems quickly.
Valid driver's license and successful background check.

Nice To Haves

College degree.
Occasional travel availability.

Responsibilities

Achieve personal sales targets and model the confidence, follow-through, and member-first approach expected of sales leaders.
Lead overall club performance across sales, operations, and member experience.
Own revenue, payroll, and performance metrics, and take action to improve results.
Identify gaps and implement solutions to increase sales and member satisfaction.
Develop accountable leaders and coach teams to deliver strong results and engagement.
Build an inclusive, high-energy culture where teammates take pride in delivering great service.
Communicate clear goals and expectations to align the team and promote accountability.
Lead daily operations to maintain a clean, safe, and welcoming environment.
Ensure consistent execution of standards and programs that improve member experience and club performance.
Lead with integrity and consistency, make transparent decisions, and follow through on commitments to members and teammates.