General Manager - Charlotte

Fitness Connection•Charlotte, NC

1d•$60,000 - $75,000•Onsite

About The Position

Fitness Connection is seeking a General Manager to lead one club location in Charlotte, North Carolina. The role is responsible for performance across sales, operations, and member experience, while creating a welcoming, high-energy, member-first culture. The General Manager partners with the Area Manager to develop talent, drive performance, and advance the company’s mission of inspiring people to build healthier lives through value-rich experiences. This is a hands-on leadership position balancing business results with people-first leadership. The General Manager leads club sales and revenue performance, manages payroll and key metrics, develops accountable leaders and teams, and ensures daily operations support a clean, safe, and welcoming environment. Success includes strong member satisfaction, engaged and developed teammates, achievement of club goals, and consistent leadership grounded in accountability, ownership, and integrity. Compensation includes a base salary of $60,000–$75,000 annually, based on experience and qualifications, plus a monthly performance bonus tied to club performance, including membership sales, revenue growth, and member satisfaction. Target bonus potential is $12,000–$15,000 annually, with top performers potentially exceeding targets. On-target total compensation is $72,000–$90,000 or more. The schedule must be flexible to meet club needs and may include early mornings, evenings, weekends, and some holidays. Schedules are planned in advance where possible, with leadership presence focused on key business hours. Some clubs operate 24 hours, and success depends on building a strong team. Occasional travel may be required.

Requirements

High school diploma or GED.
External hires must have at least 12 months of club management experience with proven results.
Internal candidates must have at least 6 months as a Sales or Operations Manager in good standing.
Knowledge of the fitness industry and multi-function club operations.
Proficiency with Microsoft Office and ability to learn new systems quickly.
Valid driver's license.
Ability to pass a background check.
Proven record of meeting or exceeding sales or revenue targets in fitness, retail, hospitality, or another high-volume service environment.
Experience driving membership, service, or sales and improving conversion.
Ability to coach and develop a team to improve sales performance.
Experience managing meaningful revenue targets, such as $125,000 or more per month.
Experience managing individual and team sales targets, revenue, payroll or labor, and KPIs.
Ability to analyze performance data, identify trends, and take timely action.
Accountability for delivering business results.
Experience leading, hiring, and developing teams in a fast-paced, performance-driven environment.
Ability to coach and improve employee performance and build leadership capability.
Experience selecting, training, and coaching high-performing sales professionals.
Experience leading teams of 8 or more employees.
Experience managing day-to-day operations in a high-volume environment.
Ability to maintain facility standards and operational consistency.
Experience overseeing scheduling, workflow, and operational consistency.
Strong communication and leadership skills.
Ability to make decisions quickly, solve problems independently, and operate under pressure.
Experience managing conflict, performance issues, and team alignment.

Nice To Haves

College degree.

Responsibilities

Lead overall club performance across sales, operations, and member experience.
Achieve personal sales targets while modeling the confidence, follow-through, and member-first approach expected of sales leaders.
Own revenue, payroll, and performance metrics, and take decisive action to improve results.
Identify performance gaps and implement solutions to increase sales and member satisfaction.
Develop strong, accountable leaders and coach teams to deliver results and engagement.
Create an inclusive, high-energy culture where teammates take pride in delivering great service.
Communicate clear goals and expectations to drive alignment and accountability.
Oversee daily operations to maintain a clean, safe, and welcoming club environment.
Ensure consistent execution of company standards and programs that elevate member experience and club performance.
Lead with integrity and consistency, make transparent decisions, and follow through on commitments to members and teammates.