Electrical Manager- Charlotte

Wrench Group•Charlotte, NC

2d•$115,000 - $175,000

About The Position

The Electrical Manager will lead and grow Morris-Jenkins’ electrical service department, an early-stage team serving customers in their homes. The manager will develop the department and its culture, help scale the team and revenue, and ensure technicians receive the training and support needed to perform well. The role combines hands-on coaching and mentoring with strategic planning for department growth. The manager oversees schedules, performance, and work standards, ensuring the team follows Morris-Jenkins standards and serves customers effectively. The position works across departments to support call booking, dispatch, and customer needs; guides technicians and supervisors; leads meetings; and develops processes that improve efficiency without compromising quality. The role is based in Charlotte, North Carolina. The posted annual earnings range is $115,000–$175,000.

Requirements

At least five years of operations management experience.
North Carolina and South Carolina electrician licenses.
Experience growing a team or department.
Exceptional customer service skills.
Ability to devise creative solutions, exercise independent judgment, and make appropriate decisions.
Ability to work accurately and efficiently while managing multiple tasks.
Commitment to adhering to and enforcing the company’s core values and core purpose.
Basic computer skills.
Strong mechanical aptitude.
Excellent oral and written communication, interpersonal, and presentation skills.
Fluency in speaking, reading, and writing English.
Valid local driver’s license and acceptable driving record.
Acceptable criminal background record.
Abstinence from drugs and successful completion of drug screening.
Reliable and punctual attendance.

Nice To Haves

Prior management experience successfully leading and overseeing a team of 50 or more direct or indirect reports.

Responsibilities

Manage and grow the electrical service team and department.
Train, coach, mentor, and develop technicians and supervisors in technical and customer-service skills.
Manage schedules, employee performance, and work standards.
Ensure the electrical team follows Morris-Jenkins standards and core values.
Coordinate across departments to support call booking, dispatch, and customer service.
Resolve customer and electrician miscommunications and ensure customer issues are handled appropriately.
Lead weekly meetings and communicate the electrical team’s needs and performance to other teams.
Build the department’s culture and develop processes that support customer service and department growth.
Improve efficiency by reducing wasted materials, time, and money while maintaining proper work standards.