Field Service Technician/Electrical-UPS - Charlotte, NC

Vertiv Group • Charlotte, NC

11h • Onsite

About The Position

Vertiv is hiring a Customer Engineer to install, commission, and provide scheduled and emergency service for small-to-large uninterruptible power supplies (UPS), power distribution units, other power products, and battery systems. Duties are performed according to the employee’s classroom and on-the-job training, under direct supervision or independently as appropriate. The role involves on-site and telephone customer assistance, collaboration with customers and colleagues, communication with Technical Support, and implementation of field change notices.

The Customer Engineer is responsible for safe and effective field service, including following safety and customer-site requirements, maintaining company vehicles and equipment, and completing required safety training. Administrative work includes accurate, timely timecards, expense and mileage reports, service documentation, inventory counts, and service-request closure. The employee is expected to communicate professionally, provide customers with arrival estimates when applicable, complete and submit scheduled maintenance documentation, pursue first-time fixes, and meet customer response and satisfaction expectations.

This position requires travel and may include on-call responsibilities and flexible schedules, including weekends, evenings, and holidays. The work has physical requirements that include frequent standing, walking, handling tools and components, climbing or balancing, and lifting up to 50 pounds consistently and up to 75 pounds occasionally. A valid driver’s license is required. Candidates must pass pre-employment drug, background, and motor vehicle records checks. Vertiv provides reasonable accommodations to qualified individuals with disabilities when applicable.

Requirements

• At least 2 years of relevant industry experience, or at least 4 years of military experience in a related technical field; the posting lists these as alternative experience options.
• Valid driver’s license.
• Ability to communicate professionally and respectfully in writing and verbally, prioritize and balance technical and administrative tasks, and collaborate with peers, customers, suppliers, and leadership.
• Ability to complete administrative duties such as report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
• Basic site-evaluation skills, including assessing environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to follow written technical documentation, such as procedures and product manuals, and perform basic fix/repair techniques under directed supervision.
• Ability to complete service tasks and return equipment to full operating condition under directed supervision, and summarize work verbally and in writing.
• Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Ability to meet the physical requirements, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.
• Successful completion of pre-employment drug testing, a background check, and a motor vehicle records check.
• Must be legally authorized to work in the United States; the employer does not provide sponsorship.
• Compliance with on-call responsibilities and flexible schedules, which may include weekends, evenings, and holidays.

Nice To Haves

• ASEET or AMEET qualification, or progress toward one.

Responsibilities

• Perform assigned service tasks according to company policies and procedures, working under supervision or independently as appropriate to training.
• Provide on-site and telephone assistance to customers and communicate with Technical Support about technical or procedural issues.
• Install, commission, and service UPS, power distribution units, other power products, and battery systems.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, field change notices, and service tips.
• Follow published safety guidelines, wear required PPE, comply with fatigue management and customer-site safety requirements, and report work-related accidents or injuries within eight hours.
• Maintain and operate the company vehicle in accordance with local laws and company policy; maintain company property, equipment, and individual inventory.
• Complete administrative tasks accurately and on time, including timecards, expense and mileage reports, service-request closure, service reports, and inventory cycle counts.
• Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and submit completed scheduled-maintenance documentation to the customer and local office.
• Work toward first-time fixes and maintain customer satisfaction and response-time standards.
• Maximize productivity by combining service opportunities and completing technical and administrative work efficiently.
• Evaluate sites and equipment for appropriate billing status and make technical and commercial decisions under pressure.
• Maintain internal communications, follow company startup and escalation processes, and comply with dress code and safety regulations.

Benefits

• Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
• 401(k).
• Profit sharing.
• Generous paid time off/vacation plan.
• Medical, vision, and dental coverage.
• Technical and leadership development, including hands-on technical training at a Training Academy or Regional Training Center.
• 24/7 technical and factory support and online technical documentation, work instructions, and troubleshooting resources.
• Company commitment to work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed