Appliance Service Technician (Charlotte, NC)

GE Appliances•Charlotte, NC

2d•Onsite

About The Position

Join Bodewell, the official service team of GE Appliances, as an Appliance Care Expert providing in-home service for major GE Appliances. The role combines hands-on repair work with customer education and representation of the brand. Technicians diagnose and repair appliances, recommend cost-effective solutions, and may promote service plans, water filters, and related products when appropriate, with a focus on customer needs and experience. The position includes an assigned service van and requires accurate documentation of repairs, routes, and work activities; vehicle inventory and maintenance; participation in training, meetings, and events; and compliance with safety protocols. Candidates must be legally authorized to work in the United States without current or future employment-based visa sponsorship. The listed base hourly rate is $21–$30+, depending on experience, certifications, and location.

Requirements

High school diploma or General Education Degree (GED).
At least 1 year of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Microsoft Outlook and Microsoft Teams.
Ability to work a flexible schedule, with some Saturdays as needed.
Have and maintain a valid state driver's license and successfully complete a background check, physical, and drug screen.
Have or be willing to obtain CFC Certification within 6 months.
Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Be self-directed and a solid team player.
Ability to deescalate situations and rebuild customer confidence in GE Appliances products.
Ability to perform essential job functions, with or without accommodation, including stepping into and out of a van and sitting for extended periods; handling parts or equipment that may be hot, cold, or wet; using powered hand tools often and vibratory tools or equipment occasionally; and lifting or carrying at least 77 lbs. and pushing or pulling 70 lbs.

Nice To Haves

Six or more months of refrigeration repair experience.
Experience using Salesforce or similar customer relationship management (CRM) systems.
CFC certification.
Certification in appliance repair or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value and customer experience.
Operate an assigned Bodewell service van to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.