Appliance Service Technician (Charlotte, NC)

GE Appliances, a Haier company•Charlotte, NC

3d•$21 - $30•Onsite

About The Position

GE Appliances is hiring an Appliance Service Technician for its Bodewell service team in Charlotte, North Carolina. The role combines hands-on repair work with customer education and service recommendations. The technician diagnoses and repairs major GE Appliances in customers’ homes, recommends repair or replacement based on cost-effectiveness and customer needs, and may offer service contracts, water filters, and related products. The position uses an assigned service van and requires accurate records of repairs, routes, and work activities, along with vehicle inventory and maintenance. Technicians participate in training, meetings, and events and follow safety protocols while delivering high-quality customer service. The position offers a base hourly rate of $21–$30 or more, depending on experience, certifications, and location, with annual wage increases and uncapped incentive opportunities. The company provides a service van, laptop, smartphone, uniforms, work boots, specialized tools, medical, dental, vision, and life insurance beginning on the first day, a 401(k), tuition reimbursement, paid vacation, paid holidays, career growth opportunities, and continuous technical training. Candidates must be legally authorized to work in the United States at hire and maintain that authorization without current or future employer or school sponsorship. GE Appliances does not sponsor employment-based visas for this position. The role requires a high school diploma or GED and at least one year of relevant experience. Technicians must be able to work a flexible schedule, including some Saturdays as needed, and perform the stated physical functions with or without accommodation.

Requirements

High school diploma or General Education Degree (GED).
At least one year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency in Microsoft Office Suite, specifically Microsoft Outlook and Microsoft Teams.
Ability to work a flexible schedule, with some Saturdays as needed.
Valid state driver’s license and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within six months.
Wear the uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Be self-directed and a solid team player.
Ability to de-escalate situations and rebuild customer confidence in GE Appliances products.
Ability to step up, into, and out of a van and sit for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools often and vibratory tools or equipment occasionally.
Ability to lift and carry parts or materials weighing at least 77 pounds and push or pull at least 70 pounds.
Legally authorized to work in the United States at the time of hire and able to maintain authorization without current or future employer or school sponsorship.

Nice To Haves

At least six months of refrigeration repair experience.
Experience using Salesforce or a similar customer relationship management (CRM) system.
CFC certification.
Appliance repair certification or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances major appliances.
Use sound judgment to recommend repair versus replacement based on cost-effectiveness and customer needs, prioritizing repairs whenever practical.
Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value-driven solutions and customer experience.
Operate an assigned Bodewell service van to travel to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.