Service Technician - Bikesource - Charlotte, NC

Specialized • Charlotte, NC

6d • Onsite

About The Position

A Service Technician is the front-line point person for Specialized’s brand and works to create outstanding in-store rider experiences. The role uses technical expertise to support successful, profitable retail and works directly with riders, both in person and remotely, to identify and locate the goods, services, and experiences they need. The technician collaborates with staff and local riders as a host, mentor, brand advocate, and technical service expert. The position provides exceptional rider service, enhances rider satisfaction, and helps meet sales and profitability goals.

The Service Technician connects with riders, listens to their needs, and recommends options from the service menu, tune-ups, and à la carte services. The role also handles service intake and repair scheduling, provides technical support for bike sales, maintains merchandise knowledge, and contributes to store operations and cleanliness.

Requirements

• Passion for cycling and the Specialized brand.
• Excellent communication skills and the ability to interact effectively with riders and team members.
• Ability to work as business dictates, including weekends.
• Ability to stand for extended periods and occasionally walk, kneel, or reach.
• Ability to lift at least 50 pounds and use proper lifting techniques.

Nice To Haves

• Bike shop or bike mechanic experience.

Responsibilities

• Connect with riders, ask qualifying questions, listen to their needs, and recommend appropriate services and solutions.
• Provide authoritative technical guidance about Specialized bicycles.
• Assist customers enthusiastically and courteously, delivering excellent customer service.
• Properly intake service work, complete service work orders, set rider expectations, and schedule an appropriate number of repairs.
• Advise customers on product and service selection without bias.
• Maintain knowledge of department merchandise and stay current as new product lines are introduced.
• Assist with bike sales through technical consultation and perform other bike-floor duties as needed.
• Deliver high-quality rider service that supports ongoing service and rider satisfaction.
• Maintain store cleanliness at opening, throughout the day, and at closing, including light janitorial duties.
• Use Lightspeed point-of-sale systems and store operational websites.
• Maintain dependable attendance and punctuality.

Benefits

• Competitive health care, including Medical PPO or HDHP plans.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• Short- and long-term disability coverage.
• Company-sponsored life insurance.
• Optional term life insurance.
• Optional critical illness insurance.
• Optional critical accident insurance.
• Competitive vacation package.
• 401(k) with company match.
• Eight weeks of paid parental leave.
• Paid company holidays.
• Employee discounts on products.
• Partner retail discounts.
• Fitness and events reimbursement.
• Employee Assistance Program.
• Commuter benefits where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed