Field Service Technician - Charlotte, NC
About The Position
NCR Voyix is seeking a Field Service Technician I to provide customer-focused installation, maintenance, and repair services for electromechanical equipment, including self-checkout systems, within an assigned territory. As a first-line response for customers, the technician communicates helpfully, organizes and triages issues, and works to resolve problems promptly and effectively. The role includes maintenance, preventive maintenance, repairs, and system overhauls. NCR Voyix provides formal virtual and hands-on training, with access to teachers, mentors, and coaches. The role is based in Charlotte, North Carolina, and involves travel by vehicle, rotating shifts, and some holidays.
Requirements
- Be a local candidate in the specific geographic area.
- Be authorized to work in the United States.
- Be at least 18 years of age.
- Have a valid driver's license and a driving record that satisfies NCR Voyix fleet requirements.
- Have PC skills, basic electronic skills, and some familiarity with specific hardware and operating systems.
- Be able to perform essential job functions with or without reasonable accommodation.
- Be able to travel for extended periods, including driving several hours per day.
- Be available for rotating and weekend shifts, including rotating morning, afternoon, and evening start times and some holidays.
- Be able to carry and lift tools, parts, and equipment weighing up to 75 pounds without assistance and up to 150 pounds with assistance.
- Be able to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects of varying sizes.
- Be willing to train on and operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.
Nice To Haves
- Familiarity with large servers, mainframe computers, and imaging software.
- A+ Certification, CompTIA certification, or N+ Certification.
- One or more years of related experience.
Responsibilities
- Perform customer installation, maintenance, and service calls promptly and effectively.
- Service electromechanical equipment, such as self-checkout systems, within an assigned territory.
- Perform maintenance, repair, preventive maintenance work, and system overhauls.
- Communicate with customers, organize and triage issues, and help resolve problems.
Benefits
- Hourly pay of $17.00 to $19.00, depending on location and experience.
- Overtime available at time and a half.
- Seven paid holidays and six paid floating holidays.
- Paid vacation of up to 80 hours during the first year.
- 401(k) savings and retirement plan.
- Company-provided vehicle for work use only.
- Medical insurance available immediately.
- Formal virtual and hands-on training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
