Service Technician - Bikesource - Charlotte, NC
About The Position
A Service Technician is the front-line point person for Specialized’s brand and helps create successful, profitable retail through technical expertise and outstanding in-store rider experiences. The role works directly with riders, both in person and remotely, to identify and locate the products, services, and experiences they need, helping them find solutions quickly so they can ride longer and better. Service Technicians collaborate hands-on with store staff and local riders as hosts, mentors, brand advocates, and technical service experts. They provide exceptional rider service, enhance rider satisfaction, and help meet sales and profitability goals. The position is with Bikesource in Charlotte, North Carolina. It includes service consultations and intake, bicycle technical guidance, customer support, assistance with sales and other bike-floor duties, store cleanliness, and use of point-of-sale and operational systems.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Ability to work as business needs dictate, including weekends.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting techniques.
Nice To Haves
- Bike shop or bicycle mechanic experience is preferred.
Responsibilities
- Connect with riders, ask qualifying questions, listen to their needs, and recommend options from the service menu, including tune-ups and à la carte services.
- Provide authoritative technical information about Specialized bicycles.
- Assist customers enthusiastically and courteously, delivering outstanding customer service.
- Accept service work, complete work orders accurately, set rider expectations, and schedule an appropriate number of repairs.
- Advise customers on product and service selection without bias.
- Maintain knowledge of department merchandise and new product lines to provide accurate information.
- Assist with bicycle sales through technical consultation and perform other bike-floor duties as needed.
- Deliver high-quality rider service that supports ongoing service and rider satisfaction.
- Maintain store cleanliness at opening, throughout the day, and at closing, including light janitorial duties.
- Use Lightspeed point-of-sale systems and store operational websites.
- Maintain dependable attendance and punctuality.
Benefits
- Competitive health care options (Medical PPO or HDHP).
- Dental coverage.
- Vision coverage.
- Health Savings Account (HSA).
- Short- and long-term disability coverage.
- Company-sponsored life insurance.
- Optional term life insurance.
- Optional critical illness insurance.
- Optional critical accident insurance.
- Competitive vacation package.
- 401(k) with match.
- Eight weeks of paid parental leave.
- Paid company holidays.
- Employee discounts on all products.
- Partner retail discounts.
- Fitness and events reimbursement.
- Employee Assistance Program.
- Commuter benefits where applicable by state.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
