UPS Field Technician

Concentric LLC•Atlanta, GA

12h

About The Position

The Critical Power UPS Technician services, troubleshoots, installs, and maintains single- and three-phase uninterruptible power supply (UPS) systems from multiple manufacturers, as well as batteries and other critical power equipment such as power distribution units and static switches. The role also provides customers with technical support on equipment operation and maintenance. It reports to the Regional Service Supervisor and has no direct reports. The position serves customers in varied mission-critical environments, including data centers, refineries, power plants, telecommunications facilities, and hospitals. It includes scheduled and emergency service, on-call coverage, light travel, occasional evening or weekend work, and some warehouse duties. The technician may also travel out of state and must comply with applicable Department of Transportation requirements when driving commercial motor vehicles.

Requirements

High school diploma or GED.
Two to three years of hands-on experience working on three-phase UPS systems.
Good understanding of sealed and wet-cell battery theory and application.
Thorough familiarity with battery maintenance procedures.
Working knowledge of basic AC and DC electrical/electronic theory.
Ability to pass a background check and obtain a TWIC card.
Ability to pass a drug test; technicians are subject to random testing through DISA.
Strong communication, problem-solving, and analytical skills.
Ability to organize work and work independently with limited supervision.
Ability to work with people from diverse backgrounds and needs, including across remote offices.
Ability to clearly communicate ideas in writing and verbally to internal and external customers, and to listen effectively to customer needs.
Ability to develop and maintain workplace relationships focused on customer satisfaction.
Ability to collaborate with other departments for the good of the organization.
Ability to adapt to a fast-changing environment.
Valid driver’s license.
Schedule flexibility for evening or weekend service and on-call work.
Willingness to work overtime.
For interstate driving, be at least 21 years old; for intrastate driving, be at least 18 years old.
Maintain a valid driver’s license and comply with DOT hours-of-service regulations.
Have a valid DOT medical card or be able to obtain one during the hiring process, and maintain active medical card status throughout employment.
Ability to obtain a CDL to drive commercial motor vehicles or combination vehicles weighing more than 26,000 pounds.

Nice To Haves

Factory training or equivalent experience repairing and maintaining multiple leading UPS brands.
Experience in a telecommunications environment.

Responsibilities

Perform scheduled preventative maintenance on equipment under contract.
Maintain electrical equipment and use and care for electrical test equipment.
Advise requesting departments on system options and requirements that meet their needs and comply with safety codes.
Perform initial equipment start-ups.
Provide 24/7 on-call emergency service as required.
Perform electrical equipment maintenance routines and battery system maintenance.
Install designed battery systems in compliance with design specifications and safety codes.
Provide requested services within applicable safety codes, specifications, and budgetary limitations.
Work with team members on custom and large installation projects.
Educate customers on basic equipment operation, potential issues, and necessary corrective actions.
Build and maintain strong rapport with customers, co-workers, sales representatives, and others.
Troubleshoot critical power systems to identify root causes and make repairs while minimizing customer downtime and site disruption.
Interpret technical documentation, including schematics.
Coordinate and manage on-site subcontractors as needed.
Identify sales opportunities for critical power equipment and add-on products, and connect potential customers with appropriate sales and technical resources.
Complete Field Service Reports, RMAs, timecards, expense reports, and other paperwork accurately and on time.
Perform warehouse duties, including preparing batteries for transportation, managing inventory, and operating a forklift.
Provide training and guidance to less experienced employees when needed.
Perform other duties assigned by the supervisor.

Benefits

Competitive pay, incentive opportunities, and overtime potential for hourly employees.
Three medical plan options with employer premium contributions, starting on day one.
Employee-paid dental and vision insurance, starting on day one.
Health Savings Account with company contribution for eligible High-Deductible Health Plans.
Medical and dependent care Flexible Spending Accounts.
Company-paid life and AD&D insurance and short- and long-term disability coverage, starting on day one.
Company 401(k) plan with a 100% match on the first 4% of employee contributions.
Eight paid holidays.
128 hours of annual paid time off for full-time employees.
Employee-paid accident, critical illness, and hospital indemnity insurance.
Employee-paid legal plans, identity protection, pet insurance, and home and auto discounts.
Training and mentoring from industry experts.
Advancement opportunities.