Field Service Technician/Electrical-UPS - Charlotte, NC

Vertiv•Charlotte, NC

About The Position

Vertiv is hiring a Field Service Technician (Customer Engineer) to install, commission, and provide scheduled and emergency service for small to large uninterruptible power supplies (UPS), power distribution units, other power products, and battery systems. Work is performed in accordance with the employee’s classroom and on-the-job training. The role involves working under direct supervision or independently once training is complete, assisting customers on site and by phone, and maintaining effective working relationships with customers, coworkers, sales representatives, and others. The position requires travel and may include on-call responsibilities. Schedules are flexible and may include weekends, evenings, and holidays. The employee must follow safety procedures, complete service and administrative documentation, maintain company equipment and inventory, and meet customer response and satisfaction expectations. Vertiv requires candidates to pass pre-employment drug, background, and motor vehicle records checks. The role has physical demands that include lifting up to 50 pounds consistently and occasionally up to 75 pounds.

Requirements

At least one of the following experience or education pathways: 4+ years of military experience in a related technical field; 2+ years of relevant industry experience; or ASEET or AMEET, or progress toward either qualification (preferred).
Professional and respectful written and verbal communication skills.
Ability to manage time, prioritize, and balance technical and administrative work.
Ability to collaborate with peers, customers, suppliers, and leadership.
Ability to complete reports, time entry, expense reporting, material debriefing, and inventory counts promptly.
Familiarity with electrical or electronic test equipment and fundamentals.
Ability to follow written technical documentation, including procedures and product manuals.
Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
Elementary fix and repair skills and ability to complete service tasks under directed supervision.
Computer proficiency with applications such as Microsoft Office and Vertiv software.
Valid driver’s license.
Ability to travel and work flexible schedules that may include weekends, evenings, and holidays; on-call duties may apply.
Ability to pass pre-employment drug, background, and motor vehicle records checks.
Ability to perform the physical requirements of the role, including regularly standing, walking, handling tools and components, reaching, stooping, kneeling, crouching, or crawling; frequently sitting and climbing or balancing; and consistently lifting up to 50 pounds and occasionally up to 75 pounds.
Legally authorized to work in the United States; employment sponsorship is not provided.

Nice To Haves

ASEET or AMEET qualification, or progress toward either qualification.

Responsibilities

Perform assigned service tasks in accordance with company policies and procedures.
Work under direct supervision or independently, depending on completed training.
Provide on-site and telephone assistance to customers.
Coordinate with Technical Support about technical or procedural issues.
Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety Field Change Notices, Field Change Notices, and Service Tips.
Follow safety guidelines, customer site safety requirements, fatigue-management policies, and PPE requirements; complete required safety training and report work-related accidents or injuries within eight hours.
Operate and maintain a company vehicle in accordance with local laws and company policy.
Complete timecards, expense and mileage reports, service reports, service-request closures, and other administrative tasks accurately and on time.
Maintain individual inventory, perform cycle counts, and care for company property, including vehicles, credit cards, PPE, test equipment, and laptops.
Communicate appropriately with internal and external customers, including providing estimated arrival times when applicable.
Complete and distribute scheduled maintenance documentation to the customer and local office after each assignment.
Strive to achieve first-time fixes and maintain customer satisfaction rates; attend customer meetings as required.
Combine service opportunities to maximize productivity and complete technical and administrative work efficiently.
Make technical and commercial decisions under pressure and evaluate sites and equipment for billing status.
Meet utilization and on-site response-time requirements and follow company startup and escalation procedures.
Maintain effective internal communications and comply with the company dress code and safety regulations.
Evaluate site conditions, including environmental temperature and general operating conditions.
Use electrical and electronic test equipment and follow written procedures and product manuals to perform service tasks.
Perform elementary repair techniques and restore equipment to operating condition under directed supervision.
Summarize and report completed work in written and verbal form.

Benefits

Company vehicle
Smartphone
Laptop
Personal protective equipment (PPE)
Tools of the trade
401(k)
Profit sharing
Generous PTO/vacation plan
Medical insurance
Vision insurance
Dental insurance
Technical and leadership development
Technical training at a training academy or regional training center
24/7 technical and factory support
Technical online libraries of product documentation, work instructions, and troubleshooting guides
Work/life balance commitment