General Manager

Bricktown Brewery Restaurants • Joplin, MO

4d • Onsite

About The Position

The General Manager leads all restaurant operations at Bricktown Brewery and ensures every Guest has an exceptional experience on every visit. The role maintains high standards of Guest service and profitability while following company policies and procedures. The General Manager supervises the management team and oversees front-of-house and back-of-house operations, safety and compliance, financial and administrative work, Guest service recovery, and Team Member leadership and development.

The General Manager directs daily operations; maintains food quality, service, facilities, equipment, and supplies; and partners with corporate Culinary and Marketing departments on menu changes and marketing initiatives. The role monitors health and safety compliance, manages cash security, completes financial, HR, payroll, inventory, and reporting tasks, and manages costs and budgets. The General Manager also recruits, trains, coaches, and develops managers and hourly Team Members, conducts performance reviews, and completes required certifications and training.

Requirements

• At least 5 years of restaurant experience.
• Must be 21 years of age or older.
• Working knowledge of restaurant equipment and local and national health codes.
• Proficiency with CTUIT, Aloha POS, Excel, Word, and Outlook.
• Ability to work 50 or more hours per week; weekend availability is required.
• Ability to walk and stand for up to 10 hours per shift and to reach, bend, stoop, wipe, and lift up to 50 pounds.
• Ability to communicate constantly with Guests and Team Members and operate a cash register and POS system while handling cash.

Nice To Haves

• At least 3 years of experience as a General Manager in a full-service restaurant.
• College degree.

Responsibilities

• Direct daily restaurant operations and supervise Assistant Managers, Assistant General Managers, Kitchen Managers, and Brewers.
• Oversee front-of-house and back-of-house operations, including line checks, systems adherence, health inspections, order guides, prep lists, sales and service, food safety, and sanitation.
• Ensure food is prepared and presented to company specifications, including preparation methods, portion sizes, garnishing, and presentation.
• Partner with corporate Culinary and Marketing departments to roll out menu changes and marketing initiatives.
• Maintain the building, equipment, and supply levels; handle basic maintenance and contact vendors or contractors for repairs.
• Monitor compliance with health and safety regulations and maintain a safe environment for Guests and Team Members.
• Follow injury-reporting procedures and complete accident reports when a Guest or Team Member is injured.
• Follow company procedures in crisis situations, including Workers’ Compensation and General Liability claims.
• Follow cash-handling procedures and ensure appropriate security measures are in place.
• Ensure financial, HR, and payroll tasks are accurate, timely, and consistent with company policy.
• Monitor weekly expenditures, enter and code invoices correctly, and conduct weekly inventory.
• Prepare accurate sales projections and manage food, labor, and supply costs to meet or exceed budget.
• Handle Guest complaints and comments promptly and professionally; investigate their source and communicate plans to improve food and service execution.
• Lead daily pre-shift meetings with motivational and educational content.
• Create weekly management schedules and coach managers on writing hourly Team Member schedules within budget.
• Hold regular one-on-ones with managers and hourly Team Members to support coaching and career development.
• Conduct annual management-team performance reviews according to company policy.
• Communicate Team Member issues and concerns professionally through manager meetings and the digital manager log.
• Continually interview, hire, and train Team Members; conduct orientation as needed.
• Oversee Manager in Training, hourly training, certified trainer, and management development programs, and complete assigned Manager in Training projects.
• Address and coach Team Members who do not meet company performance standards.
• Ensure Team Members follow ServSafe guidelines, maintain professional appearance and cleanliness, practice safe food handling, follow recipes and instructions, meet preparation times, and observe sanitation and food-storage requirements.
• Follow Team Member Handbook policies, maintain a positive and professional image, complete ongoing certifications and validations, and maintain prompt and regular attendance.
• Complete alcohol and food safety certification and other state-required classes within 60 days of hire.
• Complete the Bricktown Brewery Manager in Training program, typically held at the restaurant or a nearby location.
• Perform other duties as assigned by the Area Manager or Operations Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed