About The Position

Chili’s General Managers lead restaurant operations and the Management team, with a focus on hospitality, teamwork, business results, and a great Guest experience. They guide the team through high-energy shifts, uphold operational and quality standards, and ensure the restaurant meets its financial responsibilities. Managers are expected to foster a fun, accountable culture and connect with both Team Members and Guests.

Requirements

  • Dependable team player.
  • Prefers to work in a fast-paced environment.
  • Great multitasking skills.

Responsibilities

  • Lead and direct the Management team’s work, including scheduling, assigning responsibilities, and setting expectations.
  • Manage Management team performance through evaluations, coaching, and accountability.
  • Plan and implement weekly, monthly, and yearly financial budgets.
  • Oversee operations to ensure a great Guest experience.
  • Model and uphold operational and quality standards among Team Members.
  • Foster open communication between Team Members and the Management team.
  • Champion change and restaurant initiatives to influence Team Member behaviors.
  • Drive business results and control costs using Chili’s systems.
  • Follow operational systems, including the Manager Timeline, and perform quality Line Checks.
  • Hire, train, retain, and develop Team Members for larger roles.
  • Drive Guest engagement in the restaurant and develop relationships within the community.
  • Understand and practice safe food-handling procedures.
  • Communicate and embody Chili’s culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, and Play Restaurant.
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