General Manager

Wawa, Inc.•Fairfield, OH

19d•$75,000 - $90,000

About The Position

The General Manager is the store’s overall leader, responsible for setting its direction, driving business results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance targets and creating a positive experience for customers and Associates. The GM oversees store operations, safety, service, compliance, financial performance, merchandise and inventory planning, and continuous improvement. They communicate and implement company initiatives, build an inclusive and high-performing team, and ensure appropriate staffing in a 24/7 environment. The GM also responds to customer feedback and resolves issues to improve the shopping experience. The projected salary range is $75,000–$90,000, commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Strong organization and attention to detail, with the ability to manage multiple priorities independently.
Problem-solving, critical-thinking, and decision-making skills.
Solid understanding of store financials and their impact on business performance.
Ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations, ensuring safety, service, efficiency, and compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support store profitability.
Collaborate with peers and develop action plans in response to trends to drive results.
Execute policies, manage safety programs, drive compliance, and implement continuous improvement initiatives.
Champion company initiatives, explain the reasons for changes, and ensure programs and processes are successfully adopted over time.
Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development and talent management, training, and onboarding.
Maintain appropriate coverage in a 24/7 environment through strategic scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.