General Manager

Ulta Beauty, Inc.•Humble, TX

19d

About The Position

The General Manager leads a single Ulta Beauty retail store, including its salon, and develops a high-performing team that consistently delivers sales growth. The role oversees store performance, people, and processes, with responsibility for sales and service, expense control, talent acquisition and development, standard operating procedures, and compliance. The GM drives operational excellence, leads managers and associates, and works to deliver an exceptional guest experience while supporting company goals and profitability. The GM is expected to champion Ulta Beauty’s mission, vision, and values; build an inclusive and engaged team; and maintain compliance with company policies and standards. The position includes performing makeup applications, skincare analysis, and product demonstrations, and staying informed about industry trends, products, and services. The GM works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and must be available to close the store at least once per week. Corporate meetings and conferences may require overnight stays and interstate travel.

Requirements

3–5+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule including days, evenings, weekends, and holidays.
Availability to close the store at least once per week.
Ability to attend corporate meetings and conferences, including overnight stays and interstate travel.
Valid identification for airline travel.
Ability to perform the essential physical activities described, with reasonable accommodation where applicable.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promote accountability for store goals involving retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
Drive profitability through operational excellence, sales growth, and expense control.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget.
Address issues identified through financial and operational reporting, store visits, and audits.
Perform makeup applications, skincare analyses, and product demonstrations for guests.
Stay informed about industry trends, products, and services and understand their ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team of talent and address staffing needs and open positions.
Address policy violations with the District Manager and People Success, applying corrective action fairly and in accordance with company policies.
Build an engaged team through collaboration, open communication, and prioritization of work.
Create an inclusive environment that supports associate growth and engagement.
Lead manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Share enterprise strategy with direct reports and align store goals with Ulta Beauty’s goals.
Work with the management team to establish priorities and provide clear direction.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
Know and ensure compliance with Ulta Beauty’s policies, procedures, and standards, including the dress code.
Use company scheduling tools to place associates appropriately to support guest experience, loss reduction, and company directives.
Use the company task management tool to prioritize store workload and ensure leadership adoption and compliance.
Protect company assets and minimize loss by meeting standards for workplace safety, inventory control, cash management, and loss prevention.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are executed.
Use company programs, tools, and resources to improve store performance.
Communicate with and provide feedback to field leadership about business trends, opportunities, operational challenges, merchandise needs, and the competitive landscape.
Attend corporate business meetings and conferences, including overnight stays and interstate travel.