General Manager

Mammoth Holdings LLC•Blaine, MN

4d•$55,000 - $65,000

About The Position

The General Manager oversees operations at a Mammoth Holdings site, builds and develops the site team, maintains the car wash and site condition, and ensures a high-quality customer experience. The role partners closely with the regional Director of Operations to implement local sales strategies through planning and training, optimize site performance, and deliver quality service. General Managers represent the brand in their communities and participate in a bonus program that may pay up to six figures annually. This is a full-time role with hours that may vary according to operational needs and require flexibility during peak business times.

Requirements

Proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
Experience leading and training teams to promote sales initiatives through excellent customer service.
Ability to optimize team performance and coach and develop team members.
Understanding of sales and marketing strategies that drive customer growth and improve online reputation.
Ability to adapt to changing business needs, flex labor during peak times, and prepare the team for success.
Excellent communication skills and ability to lead cross-functional teams, including contracted services and technical support.
Experience managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high site standards.
Leadership approach that empowers team members rather than micromanaging.
Passion for community engagement and representing the company in local outreach and marketing.
Strong customer-service orientation and a track record of building and leading cohesive teams.

Responsibilities

Oversee site operations and ensure the site runs smoothly.
Build, lead, coach, and develop the site team; manage performance and support recruiting and staffing.
Maintain the car wash, supplies, equipment parts, and site condition to high, show-ready standards.
Deliver an exceptional customer experience and uphold quality service standards.
Work with the Director of Operations to design and implement local sales strategies, including team training.
Optimize site performance and adapt labor schedules to meet demand during peak periods.
Engage in sales and marketing initiatives to grow customers and memberships and improve the site's online reputation.
Coordinate with cross-functional teams, contracted services, and technical support to address operational needs.
Manage and resolve customer damage claims.
Represent the company in local outreach, events, and marketing efforts to build community relationships and brand awareness.
Perform other duties and tasks assigned by the supervisor or manager to meet business needs.