Sacaton Market General Manager

Gila River Business Enterprises•Sacaton, AZ

5d•Onsite

About The Position

The General Manager is responsible for the overall operations, leadership, and performance of the Sacaton Market, including its on-site gas station and laundromat. The role provides strategic direction, manages financial performance, supervises store leadership, and ensures a high-quality shopping experience through exceptional customer service, efficient operations, and compliance with company policies and regulations. The General Manager leads daily operations across all departments, develops leaders and staff through coaching and training, manages budgets and key performance indicators, and oversees safety, quality, presentation, inventory, merchandising, and operational standards. The role also maintains customer and community relationships and supervises personnel, including hiring, work allocation, training, performance evaluation, problem resolution, and recommendations for personnel actions. Work is primarily performed in a retail store environment, inside a temperature-controlled environment and occasionally in cold storage areas. Noise levels are moderate. Evening, weekend, and holiday shifts are required. The employee regularly stands, walks, and handles products for extended periods, and occasionally bends, stoops, and lifts heavy products. The employee must regularly lift and/or move up to 50 pounds.

Requirements

High school diploma or GED.
At least five years of experience in merchandising and/or management in a retail or related environment.
Three years of supervisory experience in a grocery store or related environment.
Food safety or sanitation certification, such as ServSafe or a Food Handlers Card, or obtain certification within 30 days of hire.
CPR and First Aid certification within 90 days of hire.
Satisfactory result on a test for illegal drugs.
Acknowledge and agree to maintain a drug-free workplace.
Ability to work evening, weekend, and holiday shifts.
Ability to regularly stand, walk, and handle products for extended periods; occasionally bend, stoop, and lift heavy products; and regularly lift and/or move up to 50 pounds.

Nice To Haves

Associate's degree in business administration, management, or a related field.
One year of experience with the technical skills to assist as needed in all market departments.
Demonstrated ability to inspire and lead a diverse team in achieving department goals.
Collaborative mindset and ability to work with other grocery departments, such as deli or produce, on cross-promotional opportunities.
Excellent customer service and professional etiquette.
Superior organizational skills and attention to detail.
Effective verbal and written communication abilities.
Ability to address customer concerns and unanticipated problems professionally.
Self-starter with the ability to multitask in a fast-paced environment.
Proficiency with point-of-sale equipment and other electronic systems.
Ability to execute effective merchandising standards as assessed through regular audits.
Knowledge of fuel station operations, including inventory management and safety standards.
Familiarity with laundromat equipment maintenance and customer service best practices.
Knowledge and experience working with the Gila River Indian Community or other Native American communities.
Proficiency in MS Office and other relevant workplace tools.

Responsibilities

Lead daily store operations across all departments to achieve sales, profitability, and operational goals.
Develop business leaders and future leaders through coaching, training, development, and succession planning.
Build a culture of accountability, ownership, and continuous improvement, and address operational challenges and decision-making needs.
Enforce company policies and procedures across departments.
Partner with the Director of Operations to develop and manage the annual operating budget and achieve sales, profitability, labor, and expense goals.
Review financial performance and key performance indicators to identify improvement opportunities; drive profitability through labor management, inventory control, expense management, and strategic decisions.
Provide leadership and guidance to all staff, including line-level employees, Assistant Managers, and Supervisors.
Facilitate department-specific training for new hires and ongoing development for existing team members; conduct regular coaching sessions and performance reviews with Assistant Managers.
Ensure compliance with health, safety, and sanitation regulations; oversee safety audits and inspections and address issues promptly.
Support training on safety protocols, emergency procedures, and proper handling of equipment and products; assist with emergency-response protocols and safety-training programs.
Ensure leaders follow company incident-reporting procedures in the prescribed system in a timely manner.
Oversee freshness, quality, and rotation of products, including perishable and prepared items; maintain clean, organized, and stocked aisles, shelves, and displays.
Respond promptly to customer feedback about product quality or department appearance and collaborate with department leaders to maintain store aesthetics and quality standards.
Monitor inventory levels, oversee ordering and receiving, conduct inventory counts, reconcile discrepancies, and minimize waste and shrink.
Implement merchandising strategies, plan seasonal promotions and events, analyze sales trends, improve product placement, and maintain pricing and promotional compliance.
Ensure compliance with standard operating procedures, company policies, and regulatory requirements; lead operational audits and implement corrective actions.
Use reporting tools and technology to monitor operational performance and support decision-making.
Maintain a customer-ready store with clean, safe facilities, proper stock levels, and accurate pricing; understand customer needs and develop strategic merchandising plans.
Foster community relationships and uphold a culture of exceptional customer service.
Supervise personnel, including hiring, work allocation, training, problem resolution, performance evaluation, recommendations for personnel actions, motivation, and guidance.
Perform other duties and responsibilities as assigned; duties may change with or without notice.