General Manager at AC Hotel Hotel Auburn

AC Hotels • Auburn, AL

3d

About The Position

The General Manager oversees all aspects of hotel property management in accordance with company policies, established procedures, brand standards, and the company mission. The role is responsible for improving service and profitability by maximizing financial performance, guest satisfaction, and staff development within established quality standards. The General Manager leads hiring, training, development, and discipline of team members; promotes sales to maintain and increase occupancy and average daily rate; and maintains the property efficiently and cost-effectively.

The position directs daily hotel operations and team performance, monitors guest satisfaction and financial results, maintains service, safety, cleanliness, and brand standards, and develops financial and sales strategies. It also includes community and public relations activities, emergency and security support when needed, and other duties necessary to meet or exceed guest satisfaction.

Requirements

• Bachelor’s degree in Hospitality Management or a similar degree, or an equivalent combination of education and experience.
• Hotel operations experience, including knowledge of applicable federal, state, and municipal laws, ordinances, regulations, and requirements.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Flexibility to work varied schedules.
• Ability to delegate and direct team activities to ensure efficient operations.
• Excellent written and oral communication skills.
• Physical ability to walk, bend, and stand for long periods.
• Ability to lift up to 25 lbs.
• Ability to remain composed and express compassion, including staying calm and focused under pressure.
• Ability to represent the property positively, anticipate guest needs, and respect diversity and multicultural environments.

Nice To Haves

• Certified Hospitality Administrator designation.
• Presentation and facilitation skills.
• Previous experience in the hospitality industry.
• Hotel management operations experience.
• Knowledge of government relations regarding hotel operations.

Responsibilities

• Direct day-to-day hotel activities and supervise direct and indirect reports in accordance with company policies, training programs, and applicable laws.
• Plan, organize, and assign work; develop and communicate strategies and goals; train and advise the team on policies and procedures.
• Recruit, interview, hire, and conduct performance appraisals.
• Set performance expectations according to the General Manager Standard Operating Procedures manual and ensure ongoing communication across hotel departments.
• Create an operations environment that supports consistent guest satisfaction; monitor performance using guest satisfaction tools and financial reports; communicate departmental goals and follow up on results.
• Maintain product and service quality through ongoing evaluations, investigation of guest and employee complaints, and resolution of issues.
• Develop long- and short-term financial objectives aligned with the company mission and objectives; prepare financial reports for executive leadership explaining operational effectiveness, trends, and variances.
• Analyze current and potential market sales and trends; coordinate activities to maintain and increase revenue and market share through business volume and rate growth.
• Ensure brand initiatives are implemented and communicate follow-up actions to team members; identify key drivers of business success and keep leadership focused on them.
• Maintain high standards of safety and cleanliness; assist with emergency and security procedures when needed; promote safety practices and establish and monitor preventive maintenance programs.
• Assist in developing sales and marketing strategy, support overall sales strategy, and recommend actions to meet yield and penetration objectives.
• Build community and public relations by participating in local events and sponsoring events that showcase the hotel.
• Perform other tasks as necessary to meet or exceed guest satisfaction.

Benefits

• Comprehensive health benefit packages for eligible employees and their families.
• Vacation time.
• Quarterly bonuses.
• 401K.
• Advancement opportunities.
• Additional employee perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager