General Manager, Multi-City

Piedmont Airlines

4d•$72,000 - $82,000

About The Position

Piedmont Airlines is seeking a General Manager, Multi-City, for its Ground Handling Department. The position manages operational activities at assigned stations in accordance with established policies and procedures and leads staff including Shift Managers, Supervisors, and Agents. The General Manager oversees operations across multiple assigned locations, which may include permanent, seasonal, and temporary duty locations, and reports to the Regional Manager, Ground Handling. The role requires a team leader who can plan manpower and equipment, manage daily operations, support staff development, address non-compliant behavior, and carry out administrative and staffing duties. The work includes office and airport ramp environments, travel that may involve extended assignments away from the primary base, and work across shifts, including weekends, nights, and holidays.

Requirements

Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to manage conflict resolution among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen, as required.
Proof of high school or GED completion.
Minimum age of 18 years.

Nice To Haves

Two years of supervisory experience in both Operations and Customer Care.
Working knowledge of the Airport Operations Area environment.
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
Bachelor’s degree in Aviation, Business, or another related field.

Responsibilities

Oversee labor relations, operational efficiency, maintenance, facilities, safety, and security across multiple assigned locations, including permanent, seasonal, and temporary duty locations.
Oversee daily operations while considering company goals and customer expectations.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Implement corporate culture, policies, and goals in daily work routines.
Manage staff with varied duties, including Shift Managers, Supervisors, and Agents.
Prepare daily, weekly, and monthly reports.
Schedule staff, including work assignments and rotations, employee breaks, overtime assignments, and coverage for absent employees.
Conduct employee performance reviews.