General Manager Multi-Clinic

NextCare•Abilene, TX

2d•Onsite

About The Position

The General Manager (GM) is the primary operational owner for an assigned portfolio of 1–5 urgent care clinics, with accountability for day-to-day execution, staff performance, patient flow, service quality, financial results, and clinic readiness. This is a field-based, hands-on role requiring regular physical presence in clinics to observe operations, coach staff, address real-time issues, and ensure consistent execution of NextCare standards. The GM partners with Regional Operations leadership, Supervising Physicians, Regional Trainers, and Clinical Leadership to coordinate workflows, staffing, and operational execution. Providers do not report to the GM clinically; the GM partners with providers on non-clinical performance, workflow, and patient experience, while clinical performance concerns are reviewed with the appropriate Clinical Leader. The role leads clinic operations and teams, coordinates staffing and coverage, supports hiring and performance management, owns patient experience, partners on clinical and operational workflows, ensures regulatory compliance, manages operational financial performance, and supports local marketing and community engagement. The GM may be required to work evenings and weekends and be on call as needed.

Requirements

Bachelor's degree or equivalent experience in healthcare operations.
Progressive leadership experience in healthcare operations.
Demonstrated experience managing multi-site or high-volume healthcare environments.
Strong operational, people leadership, and problem-solving skills.
Ability to work evenings and weekends and be on call as required.

Nice To Haves

Experience in urgent care, ambulatory care, or retail health settings.
Familiarity with P&L management and operational dashboards.
Background in front-office or back-office clinical operations.

Responsibilities

Serve as the on-the-floor operational leader for assigned clinics, with regular physical presence across all sites.
Own daily clinic performance, including patient flow, throughput, staffing alignment, and service standards.
Monitor operational metrics such as wait times, staffing ratios, and visit trends, and make real-time adjustments.
Step in to relieve bottlenecks, support front- or back-office workflows, and stabilize clinic operations.
Ensure clinics are patient-ready, properly staffed, stocked, equipped, clean, and safe.
Lead, coach, and develop front desk and back-office teams across assigned locations.
Conduct regular one-on-one meetings with staff and Clinic Leads at least monthly.
Operationally onboard new staff, coordinate with Regional Trainers, and reinforce standards, culture, and accountability.
Conduct in-person quarterly staff meetings at clinics.
Foster a positive, equitable, and accountable work environment aligned with NextCare values.
Work with Provider Schedulers to document and manage callouts, PTO, and business interruptions in real time.
Coordinate with Provider Schedulers to secure same-day and after-hours staff and provider coverage when needed.
Ensure staffing plans align with volume, seasonality, and clinic needs.
Serve as the primary operational escalation point for clinic-level disruptions.
Conduct interviews and participate in hiring decisions for providers, non-provider staff, and operational roles.
Provide operational and patient-experience input into provider performance as requested by Clinical Leadership.
Execute progressive discipline for non-clinical staff and non-clinical provider issues in partnership with HR and the Regional Manager.
Ensure timely performance feedback, documentation, and annual evaluations for direct reports.
Own the end-to-end patient experience from arrival through discharge and address patient concerns in real time when possible.
Monitor patient-experience metrics, including NPS, and implement improvement actions.
Ensure staff meet NextCare service standards and behavioral expectations.
Partner with Supervising Physicians and Clinical Leaders to align workflows, staffing models, and patient care delivery.
Ensure operational workflows support clinical quality, safety, and efficiency.
Support provider onboarding and training from an operational perspective.
Participate in cross-functional problem-solving to improve clinic performance and care delivery.
Ensure clinics meet regulatory, licensure, accreditation, and internal compliance requirements, including ADHS, COLA, OSHA, HIPAA, and corporate compliance programs.
Participate in and support regulatory audits and inspections.
Ensure accurate maintenance of patient records and confidentiality standards.
Serve as the ADHS onsite administrator as delegated under NextCare policy for Arizona clinics.
Own operational drivers of visit growth, labor productivity, cost control, and clinic profitability.
Monitor clinic P&Ls and operational dashboards, identify improvement opportunities, and act on them.
Support annual budget planning and ongoing financial performance reviews.
Maintain appropriate inventory levels and support supply management and cost containment.
Lead local marketing efforts, including community outreach, employer events, and brand-building activities.
Represent NextCare at community and employer events and partner with Marketing and Sales to support visit growth and brand visibility.
Treat patients and coworkers consistently with the NextCare Mission Statement, Vision, Values, and Performance Standards.
Perform other related duties as assigned or described in company policy.